The MSP Security Playbook | A Podcast from Heimdal
The MSP Security Playbook | A Podcast from Heimdal
Podcast Description
The MSP Security Playbook is the go-to podcast for managed service providers ready to scale smarter, boost profitability, and lead with next-gen cybersecurity solutions.
Brought to you by Heimdal Security, each episode delivers practical strategies, expert interviews, and real-world examples to help MSPs cut through the noise, eliminate inefficiencies, and future-proof their business.
Tune in for industry insights, interviews with top MSP mentors and consultants and tactical frameworks you can apply today.
Whether you're evolving from reactive support to strategic advisory or navigating the latest in AI and automation, this is your playbook for MSP success.
Subscribe now and stay ahead of the curve.
Learn more about Heimdal at https://heimdalsecurity.com
Podcast Insights
Content Themes
The podcast focuses on key themes such as scaling operations, profitability strategies, next-gen cybersecurity solutions, and the evolving role of MSPs in the digital landscape. Examples of specific topics covered include transitioning from reactive IT support to strategic advisory roles, navigating artificial intelligence in business practices, and identifying soft skills critical for MSP leaders.
The MSP Security Playbook is the go-to podcast for managed service providers ready to scale smarter, boost profitability, and lead with next-gen cybersecurity solutions.
Brought to you by Heimdal Security, each episode delivers practical strategies, expert interviews, and real-world examples to help MSPs cut through the noise, eliminate inefficiencies, and future-proof their business.
Tune in for industry insights, interviews with top MSP mentors and consultants and tactical frameworks you can apply today.
Whether you’re evolving from reactive support to strategic advisory or navigating the latest in AI and automation, this is your playbook for MSP success.
Subscribe now and stay ahead of the curve.
Learn more about Heimdal at https://heimdalsecurity.com
Welcome to another episode of The MSP Security Playbook, brought to you by Heimdal Security, the unified, AI-powered cybersecurity solutions provider.
In this episode, host Jacob Hazelbaker sits down with Austen Clark, CEO of Jera IT Limited, a fast-growing Scottish MSP known for its resilience, innovation, and commitment to client trust.
Under Austen’s leadership, Jera IT has integrated multiple firms, guided clients through real-world ransomware incidents, and achieved key cybersecurity certifications, including Cyber Essentials Plus, IASME, and ISO 9001.
Together, Jacob and Austen dive into how Jera IT helped a client recover from the AKIRA ransomware strain without paying a ransom or losing a day’s work, why certifications matter and how to prove, not just promise, your security posture, and finally, the art of communication during a crisis: why “telling people seven times, in seven different ways” keeps trust intact.
Plus, don’t miss this week’s Threat Brief with Heimdal Cybersecurity Advisor Adam Pilton, who unpacks how a convincing deepfake campaign targeted Ireland’s presidential election and what it signals for the future of digital trust.
If you enjoyed this episode, follow MSP Security Playbook on your favourite podcast platform, leave us a review, and share it with another MSP leader who’s serious about scaling securely. Got a question for the MSP Hot Seat or a topic you’d like covered? Drop us a line; we’d love to hear from you.
Chapter Markers:
(02:03) – Threat Brief: Deepfake disinformation targets Irish election
(06:00) – Surviving the AKIRA ransomware attack without paying ransom
(11:00) – The importance of communication “seven times, in seven ways”
(12:00) – Why every MSP should hold Cyber Essentials Plus
(17:00) – The biggest challenges facing UK MSPs: talent, regulation, and AI
(19:30) – The coming shift in MSP business models
(21:00) – MSP Hot Seat: How to prepare for a merger or acquisition
(23:00) – Play-by-Play: Jacob’s takeaways from the conversation
Useful Links:
Connect with Austen Clark on LinkedIn
To learn more about Jera IT, visit their website
Follow Jacob for more cybersecurity insights on LinkedIn
For more from Adam, connect via LinkedIn
Explore Heimdal’s platform at heimdalsecurity.com
Disclaimer
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