The MSP Security Playbook | A Podcast from Heimdal
The MSP Security Playbook | A Podcast from Heimdal
Podcast Description
The MSP Security Playbook is the go-to podcast for managed service providers ready to scale smarter, boost profitability, and lead with next-gen cybersecurity solutions.
Brought to you by Heimdal Security, each episode delivers practical strategies, expert interviews, and real-world examples to help MSPs cut through the noise, eliminate inefficiencies, and future-proof their business.
Tune in for industry insights, interviews with top MSP mentors and consultants and tactical frameworks you can apply today.
Whether you're evolving from reactive support to strategic advisory or navigating the latest in AI and automation, this is your playbook for MSP success.
Subscribe now and stay ahead of the curve.
Learn more about Heimdal at https://heimdalsecurity.com
Podcast Insights
Content Themes
The podcast focuses on key themes such as scaling operations, profitability strategies, next-gen cybersecurity solutions, and the evolving role of MSPs in the digital landscape. Examples of specific topics covered include transitioning from reactive IT support to strategic advisory roles, navigating artificial intelligence in business practices, and identifying soft skills critical for MSP leaders.
The MSP Security Playbook is the go-to podcast for managed service providers ready to scale smarter, boost profitability, and lead with next-gen cybersecurity solutions.
Brought to you by Heimdal Security, each episode delivers practical strategies, expert interviews, and real-world examples to help MSPs cut through the noise, eliminate inefficiencies, and future-proof their business.
Tune in for industry insights, interviews with top MSP mentors and consultants and tactical frameworks you can apply today.
Whether you’re evolving from reactive support to strategic advisory or navigating the latest in AI and automation, this is your playbook for MSP success.
Subscribe now and stay ahead of the curve.
Learn more about Heimdal at https://heimdalsecurity.com
Welcome back to the MSP Security Playbook, powered by Heimdal Security, the unified, AI-driven cybersecurity platform designed to help MSPs streamline operations and scale profitably.
In this episode, host Jacob Hazelbaker is joined by Luis Giraldo, Chief Evangelist at ScalePad and seasoned MSP operator, to tackle a crucial mindset shift: moving beyond tools and tickets toward customer success.
Luis shares why MSPs can no longer afford to think only about their stack or efficiency. Instead, the future belongs to those who deeply understand their clients’ businesses, align technology with outcomes, and position themselves as strategic advisors.
Plus, Luis takes on the MSP Hot Seat, answering how to start implementing customer success without a dedicated role.
You’ll also hear from Adam Pilton in the Threat Briefing, where he breaks down how the Interlock ransomware group crippled St. Paul, MN, and why MSPs are a prime target for double-extortion attacks.
If you’re ready to elevate your MSP from “the IT guy” to trusted business partner, this episode is a playbook you won’t want to miss.
Got a question for the MSP Hot Seat or a topic you’d like covered? Drop us a line; we’d love to hear from you.
Chapter Markers:
02:10) Threat Briefing: Interlock ransomware cripples St. Paul, MN
(07:08) Why Customer Success Matters More Than Sales
(13:30) Breaking Out of the Commoditisation Trap
(18:20) Shifting Cybersecurity Conversations from Tools to Risk
(25:48) What Thriving MSPs Do Differently
(27:50) MSP Hot Seat: How to Implement Customer Success Without Hiring a Role
(29:37) Play-by-Play: Jacob’s Key Takeaways
Useful Links:
Connect with Luis Giraldo on LinkedIn
Visit the ScalePad Website
Explore Heimdal’s platform at heimdalsecurity.com
Follow Jacob for more cybersecurity insights on LinkedIn
For more from Adam connect via LinkedIn
Disclaimer
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