The MSP Security Playbook | A Podcast from Heimdal
The MSP Security Playbook | A Podcast from Heimdal
Podcast Description
The MSP Security Playbook is the go-to podcast for managed service providers ready to scale smarter, boost profitability, and lead with next-gen cybersecurity solutions.
Brought to you by Heimdal Security, each episode delivers practical strategies, expert interviews, and real-world examples to help MSPs cut through the noise, eliminate inefficiencies, and future-proof their business.
Tune in for industry insights, interviews with top MSP mentors and consultants and tactical frameworks you can apply today.
Whether you're evolving from reactive support to strategic advisory or navigating the latest in AI and automation, this is your playbook for MSP success.
Subscribe now and stay ahead of the curve.
Learn more about Heimdal at https://heimdalsecurity.com
Podcast Insights
Content Themes
The podcast focuses on key themes such as scaling operations, profitability strategies, next-gen cybersecurity solutions, and the evolving role of MSPs in the digital landscape. Examples of specific topics covered include transitioning from reactive IT support to strategic advisory roles, navigating artificial intelligence in business practices, and identifying soft skills critical for MSP leaders.
The MSP Security Playbook is the go-to podcast for managed service providers ready to scale smarter, boost profitability, and lead with next-gen cybersecurity solutions.
Brought to you by Heimdal Security, each episode delivers practical strategies, expert interviews, and real-world examples to help MSPs cut through the noise, eliminate inefficiencies, and future-proof their business.
Tune in for industry insights, interviews with top MSP mentors and consultants and tactical frameworks you can apply today.
Whether you’re evolving from reactive support to strategic advisory or navigating the latest in AI and automation, this is your playbook for MSP success.
Subscribe now and stay ahead of the curve.
Learn more about Heimdal at https://heimdalsecurity.com
Welcome back to the MSP Security Playbook, brought to you by Heimdal Security, your partner in unified, AI-powered cybersecurity designed to help MSPs win.
In this episode, host Jacob Hazelbaker sits down with Ian Luckett, MSP growth expert and founder of the MSP Growth Hub, where he helps service providers scale profitably, build strong leadership teams, and step out of the day-to-day firefight.
Ian brings decades of leadership and business transformation experience, and he believes one thing firmly: Technology doesn’t grow an MSP; leadership does.
Together, Jacob and Ian unpack how MSPs can break through plateaus, overcome bottlenecks, and build organisations that scale through clear direction, empowered teams, and consistent execution. Ian walks through his Scale of Confidence Model, revealing the three foundational pillars every MSP must master.
Elsewhere, on this week’s threat brief, Adam Pilton exposes the terrifying rise of AI-enhanced virtual kidnapping scams, a new wave of psychological attacks using manipulated images, emotional shock, and social engineering to extort victims. He explains how these scams work, why they’re spreading fast, and how MSPs can use this threat to open crucial conversations about digital privacy and human-layer security with clients.
This episode is packed with practical leadership tools, people-first strategies, and mindset shifts to help MSP owners scale smarter, build trust, and lead their teams with clarity.
Chapter Markers:
(02:00) – Threat Briefing: AI-enabled virtual kidnapping scams
(06:00) – MSP owners and the leadership gap: Why it matters
(10:00) – AI vs. Process: Why AI can’t fix a broken MSP
(16:00) – Delegation as a confidence-building tool
(21:30) – The Scale of Confidence Model explained
(26:00) – MSP Hot Seat: The leadership skill that defines the next generation
(28:00) – Jacob’s Play-by-Play: Key takeaways
Useful Links:
Connect with Ian Luckett on LinkedIn
To learn more about The MSP Growth Hub, visit their website
Follow Jacob for more cybersecurity insights on LinkedIn
For more from Adam, connect via LinkedIn
Explore Heimdal’s platform at heimdalsecurity.com
Disclaimer
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