The staffing model broke in front of her, so she left to rebuild it! In this episode of the Smart Care Team Spotlight, Jessica Sylvester, founder and CEO of Humla, traces the path from directing emergency services at a Minneapolis trauma center to building a digital marketplace that connects health systems directly with W-2 nurses. She took that role a month before COVID arrived and spent the pandemic watching agencies, recruiters, and managed service providers stack cost and time between a posted shift and a nurse who could fill it. She gathered nursing leaders and staff nurses to untangle every requirement needed to walk into a hospital, licensure, ACLS, BLS, PALS, regulatory assessments, digitize it, and pair that work with product designers and engineers who could architect it, landing on a model that matches like a dating site and self-schedules like a Vrbo. She and Molly McCarthy also get into why external innovation struggles to earn buy-in from internal innovators, what nurses lose by not speaking the language of finance, and what the Mayo Clinic Platform partnership validated. Tune in to hear how a four-to-six-week agency fill becomes a fifteen-minute match! Resources: Connect with and follow Jessica Sylvester on LinkedIn. Follow Humla Health on LinkedIn and explore their website!