Best in Class – the business excellence podcast
Best in Class - the business excellence podcast
Podcast Description
What makes a business truly exceptional?
Best in Class is the podcast that dives deep into what industry-leading companies do differently — and how you can apply those lessons in your own business. Hosted by Martin Drake from Higher, each episode features honest, practical conversations with founders, leaders, and disruptors who are raising the bar in their space.
From customer experience and operational models to leadership mindset and innovation, this is where business leaders go to get inspired, sharpen strategy, and learn what it really takes to be best in class.
Podcast Insights
Content Themes
This podcast focuses on themes such as customer experience, operational models, leadership mindset, and innovation, with episodes exploring topics like the importance of empathy in service, the advantages of a team-based business approach, and technology's role in amplifying human connection.
What makes a business truly exceptional?
Best in Class is the podcast that dives deep into what industry-leading companies do differently — and how you can apply those lessons in your own business. Hosted by Martin Drake from Higher, each episode features honest, practical conversations with founders, leaders, and disruptors who are raising the bar in their space.
From customer experience and operational models to leadership mindset and innovation, this is where business leaders go to get inspired, sharpen strategy, and learn what it really takes to be best in class.
In this episode of Best in Class, I’m joined by Zohaib Hashim, Founder and CEO of Blackmont Legal — a law firm that’s flipping the script on how legal services are delivered.
We explore what it really means to be a mission-led business in an industry that’s often seen as rigid and transactional. Zohaib shares how Blackmont’s guiding purpose — to redefine legal services for modern businesses — isn’t just a slogan, but the lens through which every decision is made.
We dive into the thinking behind their innovative subscription-based pricing model, why it builds stronger, longer-lasting client relationships, and how it helps SMEs access legal support proactively instead of only when crisis hits.
Zohaib also reflects on why trust, transparency, and commercial understanding are essential traits for any modern legal partner, and why traditional billable-hour models are no longer fit for purpose.
If you’re interested in pricing innovation, mission-driven service design, or how to evolve a professional service business to meet modern expectations, this episode is full of sharp insights.
Key Takeaways
- Zaheb Hussain is the CEO and founder of Blackmont Legal.
- Blackmont Legal specializes in corporate and commercial law.
- The firm adopts a mission-led approach to redefine legal services.
- They focus on understanding modern business needs and expectations.
- The subscription model allows clients to bank hours with their lawyers.
- Proactive legal support is more cost-effective than reactive measures.
- Building long-term relationships with clients is crucial for success.
- The majority of businesses in the UK are SMEs, which need tailored legal support.
- Zaheb believes in collaboration rather than competition among law firms.
- Networking and understanding client passions are key to providing value.
Chapters
00:00 Introduction to Zaheb Hussain and Blackmont Legal
00:49 Mission-Led Approach in Legal Services
04:06 Innovative Pricing Models in Legal Services
09:48 Understanding Client Needs and Building Relationships
17:58 The Future of Legal Services and Industry Evolution
Disclaimer
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