Table 7
Table 7
Podcast Description
Ever wonder why customer experience is different in Denmark vs.Dubai? Or what ”good CX” even means in Poland?
Table 7 pulls up a chair. Literally.
Host Michel Stevens travels the globe, sitting down with sharp CX minds – marketers, restaurateurs, consultants, academics – to figure out what makes customer experience tick across different cultures.
Forget generic advice. Get real conversations, cultural insights, and actionable CX ideas served fresh, city by city.
Pull up a chair. Join the conversation.
Podcast Insights
Content Themes
The podcast explores various themes related to customer experience, such as cultural influences on CX, personalization techniques, and customer loyalty strategies. Episodes might include conversations on Michelin-star service standards, differences in customer service practices across countries like Denmark and Dubai, and both success stories and lessons learned from experts in the industry.
Ever wonder why customer experience is different in Denmark vs.Dubai? Or what ”good CX” even means in Poland?
Table 7 pulls up a chair. Literally.
Host Michel Stevens travels the globe, sitting down with sharp CX minds – marketers, restaurateurs, consultants, academics – to figure out what makes customer experience tick across different cultures.
Forget generic advice. Get real conversations, cultural insights, and actionable CX ideas served fresh, city by city.
Pull up a chair. Join the conversation.
Why do so many change programs fail? Leaders track budgets, timelines, and milestones, but they miss the single most important metric that predicts success.
In this authoritative, practical episode, organizational expert Anouk Devriese reveals the #1 predictor of change failure: Cultural Alignment.
She explores the direct “causal link between culture and strategy failure”, using the powerful example of what happens when you force an “aggressive sales strategy” into a “clan culture”—one that “is like one big family”.
The hard truth? It simply “won’t work”. This “cultural misalignment” is a metric you can assess, and ignoring it will lead to “strategic failures” and tank “employee morale”.
At CX Master Academy, we focus on measurable, results-oriented action. This is a masterclass for leaders on how to use “understanding organizational culture” as a predictive metric before you launch your next big change.
Want more actionable insights to stop strategies from failing?
🔔 SUBSCRIBE for more world-class, practical CX and leadership training that goes beyond theory to deliver real-world results.
Disclaimer
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