Handling the Heat

Handling the Heat
Podcast Description
Handling the Heat takes you behind the line and into the heart of the food service industry. Each episode dishes up real stories of operators facing the fire—navigating challenges, making tough calls, and finding a way to keep service going strong. It’s about grit, grace under pressure, and what it really takes to run a kitchen (or a whole operation) when the heat is on.
Podcast Insights
Content Themes
The show focuses on real experiences within the food service industry, covering topics such as operational challenges, leadership decision-making, and community building, with episodes featuring stories like those of Logan and Taylor Amstey, who discuss launching their matcha business amidst regulatory hurdles and community engagement.

Handling the Heat takes you behind the line and into the heart of the food service industry. Each episode dishes up real stories of operators facing the fire—navigating challenges, making tough calls, and finding a way to keep service going strong. It’s about grit, grace under pressure, and what it really takes to run a kitchen (or a whole operation) when the heat is on.
Joseph Lapi’s path to the glass runs through family, hustle, and hospitality. Raised in a tight-knit Sicilian household outside Buffalo, Joseph grew up around nightly dinners, clinking glasses, and stories that made food and wine feel like home. A chance correction over Chianti sent him down the rabbit hole, trading a planned legal career for the sommelier track. In Chicago he joined Lettuce Entertain You, opening RPM Steak before moving onto the wine team and, eventually, directing the beverage programs for RPM Seafood and Pizzeria Portofino. When COVID hit, he helped pivot a unicorn cellar into a lifeline for staff, reinforcing his belief that hospitality is about people first.
Today, Joseph is the owner-operator of Carmella’s, a welcoming wine bar along the Erie Canal in Pittsford, NY, named for his daughter and fueled by his mother’s Sunday sauce. We talk about building a list that’s approachable and world-class at once, why service is the true “height of hospitality,” and what he learned pouring for members and players as a guest sommelier at Augusta National during the Masters. From big-city polish to small-town heart, Joseph shares how to create a space where everyone has a seat, whether they’re sipping NA spritzes, crisp Sauvignon Blanc, or a celebratory bottle of Champagne.

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