Technology, Media & Telecom Intelligence
Technology, Media & Telecom Intelligence
Podcast Description
Technology, Media & Telecom Intelligence explores insights and trends shaping the wireless, internet, TV and streaming industries. Join J.D. Power experts for engaging discussions and unique perspectives around evolving customer expectations and emerging technologies. This is a must-listen for anyone seeking to understand and navigate the rapidly changing TMT marketplace.
Podcast Insights
Content Themes
The podcast explores major themes such as customer experience (CX) in wireless and internet services, emerging technologies in streaming, and evolving customer expectations, with episodes like 'CX is the New Battleground' discussing strategies for enhancing customer retention and winning CX approaches by industry leaders.
Technology, Media & Telecom Intelligence explores insights and trends shaping the wireless, internet, TV and streaming industries. Join J.D. Power experts for engaging discussions and unique perspectives around evolving customer expectations and emerging technologies. This is a must-listen for anyone seeking to understand and navigate the rapidly changing TMT marketplace.
On the first episode of our podcast, our experts discuss the importance of CX among Wireless Carriers and Internet Service Providers.
This episode covers:
– Impact of CX on customer retention
– How to meet customers where they are
– Examples of winning CX strategies
Hosted by:
Andrew Heath, Vice President, TMT & Utilities
Featuring:
– Carl Lepper, Senior Director, TMT Intelligence
– Jenni Corwin, Senior Director, Consumer Insights
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
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