Technology, Media & Telecom Intelligence
Technology, Media & Telecom Intelligence
Podcast Description
Technology, Media & Telecom Intelligence explores insights and trends shaping the wireless, internet, TV and streaming industries. Join J.D. Power experts for engaging discussions and unique perspectives around evolving customer expectations and emerging technologies. This is a must-listen for anyone seeking to understand and navigate the rapidly changing TMT marketplace.
Podcast Insights
Content Themes
The podcast explores major themes such as customer experience (CX) in wireless and internet services, emerging technologies in streaming, and evolving customer expectations, with episodes like 'CX is the New Battleground' discussing strategies for enhancing customer retention and winning CX approaches by industry leaders.
Technology, Media & Telecom Intelligence explores insights and trends shaping the wireless, internet, TV and streaming industries. Join J.D. Power experts for engaging discussions and unique perspectives around evolving customer expectations and emerging technologies. This is a must-listen for anyone seeking to understand and navigate the rapidly changing TMT marketplace.
In this episode, host Andrew Heath discusses the evolving landscape of TV consumption with Guy Cacciarelli and Carl Lepper. The conversation covers the differences between linear TV and streaming services, customer satisfaction trends, the role of bundling, and the impact of live events on viewing habits.
Join us for a deep dive into what customers value most in their TV experience and how providers are adapting to meet these demands.
Timestamps:
(01:02) Understanding TV Terminology
(03:29) Customer Satisfaction in TV Services
(06:06) The Impact of Bundling on TV and Streaming
(09:48) The Future of TV: Content and Live Events
Subscribe now for more expert insights and stay ahead in the dynamic TMT landscape!
#TVStreaming #LinearTV #CustomerSatisfaction #MediaTrends #JDPower #Telecom #Podcast #Telecommunications #Streaming #StreamingServices #TVServices
Disclaimer
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