Technology, Media & Telecom Intelligence
Technology, Media & Telecom Intelligence
Podcast Description
Technology, Media & Telecom Intelligence explores insights and trends shaping the wireless, internet, TV and streaming industries. Join J.D. Power experts for engaging discussions and unique perspectives around evolving customer expectations and emerging technologies. This is a must-listen for anyone seeking to understand and navigate the rapidly changing TMT marketplace.
Podcast Insights
Content Themes
The podcast explores major themes such as customer experience (CX) in wireless and internet services, emerging technologies in streaming, and evolving customer expectations, with episodes like 'CX is the New Battleground' discussing strategies for enhancing customer retention and winning CX approaches by industry leaders.
Technology, Media & Telecom Intelligence explores insights and trends shaping the wireless, internet, TV and streaming industries. Join J.D. Power experts for engaging discussions and unique perspectives around evolving customer expectations and emerging technologies. This is a must-listen for anyone seeking to understand and navigate the rapidly changing TMT marketplace.
Welcome to the J.D. Power Technology, Media & Telecom Podcast, hosted by Andrew Heath. This episode focuses on wireless service providers and analyzes whether wireless customers are truly delighted.
Andrew is joined by Jenni Corwin and Carl Lepper to discuss changes in customer surveying methods, key drivers of customer satisfaction and consumer insights ranging from value for price paid to network reliability.
The episode also looks at the balance between affordability and service quality, the competitive landscape in wireless services, and the ongoing quest for customer satisfaction.
(00:17) Overview of Wireless Service Providers
(01:31) Changes in Customer Survey Methods
(02:26) Key Drivers of Customer Satisfaction
(03:42) Balancing Price and Value in Wireless Services
(06:32) Network Quality and Customer Expectations
(09:03) Competitive Market Insights
(11:26) Are Wireless Customers Delighted?
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