The Experience Strategy Podcast
The Experience Strategy Podcast
Podcast Description
With over 100 episodes, the Experience Strategy Podcast is that secret superpower that helps strategists around the world grow their business acumen. Your hosts, Aransas Savas, Joe Pine, and Dave Norton discuss the most important topics in the business world, but they do it by focusing on the experiences and transformations that customers attain.
Learn more at https://experiencestrategypodcast.com and https://www.stonemantel.co/ theexperiencestrategist.substack.com
Podcast Insights
Content Themes
The podcast explores various themes within experience strategy, discussing topics such as customer-centric transformations, experiential retail, and the impact of technology on experiences. Specific episodes delve into current trends, such as Cracker Barrel's efforts to modernize its brand and the role of AI in healthcare experiences, reflecting a commitment to practical applications of experience design.
With over 100 episodes, the Experience Strategy Podcast is that secret superpower that helps strategists around the world grow their business acumen. Your hosts, Aransas Savas, Joe Pine, and Dave Norton discuss the most important topics in the business world, but they do it by focusing on the experiences and transformations that customers attain.
Learn more at https://experiencestrategypodcast.com and https://www.stonemantel.co/
In this episode of the Experience Strategy podcast, hosts Aransas Savas, Joe Pine, and Dave Norton discuss the recent developments in AI leadership, particularly focusing on Sam Altman’s ‘code red’ declaration regarding OpenAI’s competition with Google. They explore the importance of experience in AI development, the frameworks that should guide AI companies, and the evolving expectations of users. The conversation delves into the distinctions between ‘stupid’, ‘dumb’, ‘smart’, and ‘genius’ AI, emphasizing the need for contextual understanding and anticipation in AI solutions. The episode concludes with thoughts on the future of AI personal assistants and the potential for a more integrated AI experience.
Takeaways
* Experience is the key differentiator in AI competition.
* Frameworks like ‘Stupid, Dumb, Smart, Genius’ help understand AI evolution.
* Consumer expectations for AI are rapidly changing.
* AI must focus on contextual understanding to improve user experience.
* The distinction between smart and genius AI is crucial for development.
* AI hallucinations undermine user trust and effectiveness.
* Companies need to anticipate user needs for better AI solutions.
* Personal assistant AI must fulfill its promise to users.
* The future of AI lies in creating integrated, context-aware systems.
* Experience strategy is essential for navigating the AI landscape.
Chapters
00:00 Introduction to Experience Strategy Podcast01:26 AI Leadership and Experience Focus06:22 Frameworks for AI and Experience Strategy11:56 Understanding AI: Stupid, Dumb, Smart, Genius19:24 The Future of AI and Personal Assistants
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