Financial Services Intelligence Update
Financial Services Intelligence Update
Podcast Description
Financial Services Update is a quick, focused listen that delivers the latest insights across banking, payments, wealth and lending. Join industry experts like Jennifer White, John Cabell and many others as they break down customer experience data and share practical takeaways for businesses.
Podcast Insights
Content Themes
The podcast covers crucial topics such as customer satisfaction trends, innovative financial solutions, the Buy Now Pay Later market, and affluent consumer behavior. Episodes explore specific areas like banking fees, the impact of flexible repayment terms on Gen Z, and the evolution of auto finance digital experiences, providing actionable insights for industry professionals.
Financial Services Update is a quick, focused listen that delivers the latest insights across banking, payments, wealth and lending. Join industry experts like Jennifer White, John Cabell and many others as they break down customer experience data and share practical takeaways for businesses.
Paul McAdam, Senior Director at J.D. Power, breaks down the latest insights from the 2025 U.S. Direct Banking Satisfaction Study. In this episode, we dive into why checking satisfaction is increasing, why savings satisfaction is slipping, and how digital tools and strong service are reshaping the direct banking experience. Whether you're in financial services or just curious about the future of banking, this conversation is packed with insights.
🎧 Learn more at jdpower.com/financial-services
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