Financial Services Intelligence Update
Financial Services Intelligence Update
Podcast Description
Financial Services Update is a quick, focused listen that delivers the latest insights across banking, payments, wealth and lending. Join industry experts like Jennifer White, John Cabell and many others as they break down customer experience data and share practical takeaways for businesses.
Podcast Insights
Content Themes
The podcast covers crucial topics such as customer satisfaction trends, innovative financial solutions, the Buy Now Pay Later market, and affluent consumer behavior. Episodes explore specific areas like banking fees, the impact of flexible repayment terms on Gen Z, and the evolution of auto finance digital experiences, providing actionable insights for industry professionals.
Financial Services Update is a quick, focused listen that delivers the latest insights across banking, payments, wealth and lending. Join industry experts like Jennifer White, John Cabell and many others as they break down customer experience data and share practical takeaways for businesses.
On this episode, John Cabell explores the latest insights from the J.D. Power 2025 U.S. Credit Card Satisfaction Study. Discover what’s shaping the credit card landscape in 2025 and how issuers can adapt to meet evolving customer expectations.
Key Highlights:
(00:42) – The financial health of today’s cardholders and its impact on satisfaction
(02:15) – Why affluent customers continue to prefer premium cards
(04:07) – The effect of Buy Now, Pay Later (BNPL) on credit card usage
(06:23) – How surcharges are driving customers to alternative payments
(08:45) – Where AI innovation presents opportunities for issuers
Learn More: jdpower.com/financial-services
Stay Tuned: New episodes drop regularly with data-driven insights into payments, banking, wealth, and lending.
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