Scaling Practice Management by Talkie.ai
Scaling Practice Management by Talkie.ai
Podcast Description
Scaling Practice Management is the show for healthcare practice leaders who want to grow smarter, not harder. Real stories, proven strategies, and emerging tech — all to help you scale your clinic without burning out your team or sacrificing patient care.
Podcast Insights
Content Themes
The podcast focuses on themes such as practice growth strategies, technology integration, and team dynamics, with episodes exploring topics like the four Ps of service positioning and the implications of promoting top clinicians, complemented by real-world case studies and actionable advice.
Scaling Practice Management is the show for healthcare practice leaders who want to grow smarter, not harder. Real stories, proven strategies, and emerging tech — all to help you scale your clinic without burning out your team or sacrificing patient care.
Where does AI actually fit in a medical practice – and where should it never go?
Stephen Ferrara, DNP, has been a nurse practitioner for 26 years, served as president of the American Association of Nurse Practitioners, and ran the AI office at Columbia University School of Nursing. He now runs AI + Nurse Academy, teaching the world’s largest healthcare workforce how to use this technology.
He joins Jakub Grajcar to cover the fundamentals – and the admin work AI is ready to take off your front desk today.
We dig into:
🏥 Stephen’s #1 tip for growing a practice – remember you’re there to serve patients
🤖 What AI actually is under the hood – probability machines, tokens, temperature, weights
📞 The admin case – and how there’s no administrative task AI can’t at least assist with
✋ Human in the loop, and why the clinician stays the final gatekeeper
🤝 What software teams miss when they build for clinicians – and the one question they skip
📹 Why video and computer vision is next in AI
🎓 How to actually get up to speed – free models, personal-life test cases, and a half hour a week
Resources mentioned:
👤 Guest: Stephen Ferrara, DNP, FNP-BC, FAAN, FAANP, FNAP
LinkedIn: https://www.linkedin.com/in/sferraradnp/
AI + Nurse Academy: https://www.ainurseacademy.ai – foundational on-demand AI course
Instagram: https://www.instagram.com/ai_nurseacademy
🏢 Organizations & tools
American Association of Nurse Practitioners (AANP) – Stephen served as president
Columbia University School of Nursing – led the school’s AI efforts
Talkie.ai – AI medical receptionist
Shen.AI – camera-based screening, 30+ health markers from a face scan: https://shen.ai
📚 Worth following in healthcare + AI
Ethan Mollick – One Useful Thing newsletter: https://www.oneusefulthing.org
The AI Daily Brief podcast: https://podcasts.apple.com/us/podcast/the-ai-daily-brief-artificial-intelligence-news/id1680633614
Free intro resources from OpenAI and Anthropic
🎙️ Related SPM episode referenced in the conversation
Brendan Keeler on EHR data access and liability (ep. 32)
🎥 See how Talkie.ai works – AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg
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