In case you missed it, the Insurance Intelligence team provides a recap of key takeaways from the keynote presentations and panel discussions held at our 2025 Insurance Claims Event in October.

Time stamps:

(0:50) – Introduction to Insurance Claims Event and recap of keynote presentation on anchoring your claims operations around four key pillars and embracing change.

(2:42) – Recap of highlights from the State of the Industry keynote

(5:30) – Highlights from the keynote centered on building a culture of innovation

(7:07) – First Notice of Loss panel takeaways including how technology is changing the process

(9:30) – Future of Estimation panel recap including differences between auto and home processes and how LLMs are changing the process for auto claims

(13:55) – Service and Repair panel recap including challenges influencing auto vs. home claims and balancing technology and people to create a better process for the end customer

(17:22) – Total Loss panel takeaways including impact on loans, influence on overall satisfaction, and rising rates of total losses

(20:37) – Claims Customer Service panel highlights including importance of soft skills, empathy, and communication

(23:00) – Digital & AI in Claims panel recap including getting the right vehicle to the right shop at the right time

(26:08) – Pricing & Profitability panel takeaways including identifying the right rate for the right risk