Host Michael Donovan welcomes Strolid CEO and Founder Vin Micciche to dissect the real-world implications of AI adoption in dealerships beyond vendor hype. Vin argues that AI’s actual cost isn’t just financial; it involves operational trust, team adaptability, and customer experience risks when deployed prematurely. He distinguishes between automation (rule-based workflows) and machine learning (adaptive systems), cautioning dealers against solutions prioritizing labor reduction over relationship-building. A key example highlights how over-reliance on AI-driven IVRs often frustrates customers seeking human connection, eroding loyalty. Critical insight: “AI’s value lies in amplifying human potential, not replacing the empathy required to turn complex conversations into sales.” Learn more about how Strolid helps dealerships Never Miss opportunities for dealers at https://www.strolid.com.