Seamless shopping without shrink show
Seamless shopping without shrink show
Podcast Description
Retailers today are facing big challenges, like rising customer expectations and labor shortages. Shoppers want a seamless shopping experience, which leads to a big question that comes up: "What will happen to my shrink?"In this podcast series, Harmen Koopman sits down with experts in retail to discuss these challenges and what retailers can do to combat rising shrink.
Podcast Insights
Content Themes
The podcast centers on the challenges faced by retailers, particularly focusing on seamless shopping experiences and retail shrink. Episodes explore topics such as customer expectations, labor shortages, and technology's role in retail, with examples like the inaugural episode discussing RFID technology and strategic partnerships to control shrink.
Retailers today are facing big challenges, like rising customer expectations and labor shortages. Shoppers want a seamless shopping experience, which leads to a big question that comes up: “What will happen to my shrink?”
In this podcast series, Harmen Koopman sits down with experts in retail to discuss these challenges and what retailers can do to combat rising shrink.
In the second episode of the “Seamless Shopping Without Shrink Show”, Harmen Koopman talks with Dion Hofste, Product Manager at Pan Oston, the leading manufacturer of checkouts in the Netherlands. In this episode, they dive into the self-checkout experience and the rise of the self-checkout, discussing why retailers should implement it and the trends and pitfalls in doing so.
Dion shares his views on the future of self-checkouts in fashion retail and their collaboration on an RFID self-checkout. He explains why RFID technology enhances the customer experience and why it’s a good fit for fashion retail. Additionally, Dion shares his advice to retailers who are looking to start with self-checkouts: focusing on customer adoption first.
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