Training Impact Podcast
Podcast Description
The Training Impact Podcast focuses on Partner Training Programs and how to maximize their impact on organizations. I’m Jeff Walter, host of the Training Impact Podcast, and Founder and CEO of LatitudeLearning. I’ve been a member of the Learning and Development industry for over twenty years. During that time, we’ve accomplished much as an industry yet we’ve ignored two important dimensions of our industry: Partners and Programs.
Partner Training (i.e. training resellers, franchises, authorized service providers, customers, suppliers, etc.) is the fastest growing segment of our industry and yet there’s little thought leadership on the unique challenges L&D professionals face training partners. Instead the industry focuses almost exclusively on challenges of employee training.
Managing Training Programs is what we do for a living and yet there’s little thought leadership on how to do this for maximum strategic effect. Instead the industry focuses almost exclusively on tactical course level techniques of instruction.
The Training Impact Podcast is my humble attempt to explore these two neglected dimensions of the Learning and Development industry: Partners and Programs. I will be interviewing partner training program managers and discuss the challenges they face training partners and techniques they use to manage those programs for maximum impact. Along the way I’ll also share insights we’ve developed exploring partner training programs. It should be an exciting journey! Thank you for joining me, and thank you for listening.
Follow me on LinkedIn at www.linkedin.com/in/jeffreywalter
The learn more about LatitudeLearning visit www.LatitudeLearning.com
Podcast Insights
Content Themes
This podcast explores themes surrounding partner training programs and strategic training management, with episodes like 'The 7 Artificial Intelligence Use Cases for Learning and Development' and 'Transform Your Training Program into a Strategic Asset,' highlighting the need for innovative strategies in maximizing training impact and the unique challenges faced by L&D professionals.
Training Impact Podcast
Scaling Channel Performance Through Learning and Discipline
Growth does not create strength. It exposes weakness.
The Training Impact Podcast explores what it truly takes to scale performance across franchise systems, dealer networks, resellers, service providers, and distributed partner ecosystems.
Hosted by Jeff Walter, Founder and CEO of LatitudeLearning, this show goes beyond instructional design and course development. It examines the architecture required to build disciplined, high-performing channel networks.
Most business leaders invest heavily in sales, marketing, and product innovation. Far fewer treat training as performance infrastructure. This podcast bridges that gap.
Through executive conversations, strategic frameworks, and real-world case studies, we explore:
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How learning systems evolve from content libraries to measurable performance engines
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The disciplines required to scale partner networks without increasing variance
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Certification architecture and role clarity
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Skill development at scale
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KPI integration and performance alignment
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Structural stress tests that reveal weaknesses during growth
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The emerging role of AI in distributed performance systems
Each episode fits within one of three tracks: Learning as Infrastructure, Channel Performance Disciplines, and Structural Stress Tests.
If you lead franchise development, partner enablement, channel sales, field operations, or learning strategy in a distributed enterprise, this podcast is designed for you.
Because scaling a channel is not multiplication.
It is load amplification.
And architecture determines the outcome.
🎧 New episodes every week featuring channel experts from across industries including retail, finance, automotive, healthcare, and tech.
👉 Follow Jeff Walter on LinkedIn: www.linkedin.com/in/jeffreywalter
🌐 Learn more about LatitudeLearning: www.LatitudeLearning.com
#ChannelPerformance #FranchiseGrowth #PartnerEnablement #ChannelEnablement #FranchiseTraining #ExtendedEnterprise #DealerNetworks #ChannelSales #OrganizationalPerformance #ScalingSystems #LearningArchitecture #PerformanceInfrastructure
#FieldOperations #BusinessScaling #TrainingImpactPodcast
In this episode of the Training Impact Podcast, Jeff Walter sits down with Vance Morris, Chief Experience Officer of Deliver Service Now Institute and former Walt Disney World leader, to explore how businesses can intentionally design customer experiences that create loyalty, emotional connection, and long-term profitability.
Drawing from his years at Disney and his experience building multiple successful service businesses, Vance shares how operational systems, customer journey mapping, and retention-focused strategies can transform ordinary service interactions into memorable experiences that customers willingly pay more for.
Jeff and Vance discuss:
• Disney’s approach to customer experience systems
• Why emotional connection drives customer loyalty
• How small experience details increase revenue
• Customer retention vs. customer acquisition economics
• Franchise operations and scalable service consistency
• Journey mapping and brand differentiation
• Authenticity and trust in an AI-driven world
This episode is packed with practical insights for franchisors, service businesses, training leaders, and organizations focused on improving customer retention and operational performance.
Learn more about Deliver Service Now Institute:
https://deliverservicenow.com/
52 Ways to Wow Your Customers Without Breaking the Bank:
https://wow52ways.com/
Follow the Training Impact Podcast:
https://t-sml.mtrbio.com/public/smartlink/trainingimpactpodcast
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