In our latest episode of the HKUST MBA Superconnector Podcast hosted by Prof. Stephen Shih (Associate Dean of HKUST MBA Programs), we had the opportunity to speak with Prof. Brad Bitterly, whose work sits at the intersection of psychology, management, and emerging technologies. With a PhD from Wharton and early career experience at Bridgewater Associates, Prof. Bitterly brings a distinctive blend of academic expertise and practical insight to the conversation.

Prof. Bitterly dives into his research on how people react to AI-driven management. He reveals that trust in AI isn’t just about how well it performs tasks; it is also about how much it seems to care. As AI takes on roles that involve human interaction, the challenge for leaders shifts from purely operational concerns to understanding the psychological impact of these technologies.

For those interested in exploring these themes further, remember to check out Prof. Bitterly’s recent publications offer valuable extensions of the conversation.

• Sarcasm, Self-Deprecation, and Inside Jokes: A User’s Guide to Humor at Work from Harvard Business Review

• How Perceived Lack of Benevolence Harms Trust of Artificial Intelligence Management  from Journal of Applied Psychology