The Patient Is Always Right

The Patient Is Always Right
Podcast Description
The Patient Is Always Right strips away the corporate gloss and cookie-cutter advice to deliver the raw, unfiltered truth about running a modern clinic.
Each episode brings together diverse voices from across clinical professions – from dentistry to aesthetics, medicine and beyond – to share the kind of insights you’d only hear behind closed doors.
Podcast Insights
Content Themes
The show explores themes such as the intersection of clinical practice and marketing, patient expectations, and business challenges in healthcare. Notable episodes include candid discussions on personal branding in dentistry, the impact of social media on patient trust, and the realities of clinic ownership in the aesthetic industry.

The Patient Is Always Right strips away the corporate gloss and cookie-cutter advice to deliver the raw, unfiltered truth about running a modern clinic.
Each episode brings together diverse voices from across clinical professions – from dentistry to aesthetics, medicine and beyond – to share the kind of insights you’d only hear behind closed doors.
In this reflective minisode, Jake and Laurie look back on the highs and lows of creating The Patient Is Always Right from scratch. From shooting four episodes in just two days to Laurie stepping up when Derek had to take a step back, this behind-the-scenes conversation reveals the reality of launching a podcast with zero experience. They reveal which guest had “the best patient story so far”, their favourite episodes, and they tease potential changes to set design, new guest categories, and their hopes for continued evolution. This honest reflection captures the genuine excitement and exhaustion of a team that truly threw themselves “literally into the deep end” and emerged with a show they’re genuinely proud of.
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Disclaimer
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