The Patient Is Always Right
The Patient Is Always Right
Podcast Description
The Patient Is Always Right strips away the corporate gloss and cookie-cutter advice to deliver the raw, unfiltered truth about running a modern clinic.
Each episode brings together diverse voices from across clinical professions – from dentistry to aesthetics, medicine and beyond – to share the kind of insights you’d only hear behind closed doors.
Podcast Insights
Content Themes
The show explores themes such as the intersection of clinical practice and marketing, patient expectations, and business challenges in healthcare. Notable episodes include candid discussions on personal branding in dentistry, the impact of social media on patient trust, and the realities of clinic ownership in the aesthetic industry.

The Patient Is Always Right strips away the corporate gloss and cookie-cutter advice to deliver the raw, unfiltered truth about running a modern clinic.
Each episode brings together diverse voices from across clinical professions – from dentistry to aesthetics, medicine and beyond – to share the kind of insights you’d only hear behind closed doors.
Andy opens up about why most dentists are completely unprepared for business, from being taught zero finance at dental school to being thrown into ownership without a clue about HR, marketing or tax. He shares why he tells most dentists to buy, not build, and why so many reach breaking point eight years in, quietly wondering if it’s all worth it. From spotting the first signs of Owner Fatigue, to setting boundaries with your team, to the emotional load of caring for patients, staff and family all at once, Andy gets brutally honest about the pressures behind the polished practice. Honest, relatable, and full of lightbulb moments, this episode shows the reality of running a practice and the mindset needed to stay the course.
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Disclaimer
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