In this episode of Senior Care Unscripted, Craig Heatherly and Sara Johnson sit down with Manda Ayoub of Pomeroy Living to uncover the heart and humanity behind senior care. Amanda opens up about what drew her to the industry and how personal experiences shaped her mission to make senior living more than just a place—it’s a home.

From creating warm, homelike environments across Pomeroy’s seven Southeast Michigan communities to fostering staff engagement that combats turnover, Amanda shares the strategies that make care feel personal and meaningful. She dives into the challenges of navigating regulations, the transformative role of technology, and why empathy and human connection remain at the core of quality caregiving.

Manda also speaks candidly about advocating for clearer Medicare Advantage plans and better reimbursement, underscoring the importance of transparency and fairness in senior care. Her advice for leaders? Practice radical candor, be honest, and never lose sight of the residents whose lives you impact every day.