DevEx Unpacked
DevEx Unpacked
Podcast Description
Cloudsmith is solving the challenges of artifact management and are on the path to becoming the software supply chain itself.
In this weekly podcast, we share knowledge from Cloudsmith employees, customers, and other great guests from the software industry.
Along the way, we’ll unpack topics like the cloud, security, supply chains, and the developer experience.
Podcast Insights
Content Themes
Covers pivotal topics such as cloud computing, software supply chain security, and developer experience, with episodes like Scaling Secure Software that delve into AI in DevOps, and Enterprise Policy Management for compliance strategies.
Cloudsmith is solving the challenges of artifact management and are on the path to becoming the software supply chain itself.
In this weekly podcast, we share knowledge from Cloudsmith employees, customers, and other great guests from the software industry.
Along the way, we’ll unpack topics like the cloud, security, supply chains, and the developer experience.
#008: In this episode of DevEx Unpacked, host Alan Carson sits down with Dave McConville, a customer success powerhouse at Cloudsmith, to explore what it truly takes to build lasting customer relationships in a complex, fast-growing tech company.
Dave shares his candid journey from aspiring software engineer to technical writer, scrum master, and ultimately, the go-to guy for making customers successful.
With humour and deep insight, Dave unpacks the realities of artifact management, navigating curveballs post-sale, and the critical role of empathy, transparency, and trust in building partner-like relationships with customers.
He discusses the early days of Cloudsmith, what it’s like to move from Belfast to New Jersey as part of a remote-first company, and how he balances technical knowledge with human connection.
Tune in for practical wisdom, real stories, and a behind-the-scenes look at what makes Cloudsmith’s approach to customer engagement truly special.
- (00:00) – Finding the Path to Cloudsmith: From Code to Customers
- (03:15) – Life as a Technical Writer: Writing for Readers Who Don’t Read
- (06:05) – Early Days at Cloudsmith: Chaos, Buckets, and Building
- (09:54) – The Handoff: How Sales Transitions into Customer Success
- (13:59) – Artifact Management Is Never Boring
- (15:26) – Building Trust: How to Win Customers Without Knowing Everything
- (20:23) – Dealing With Curveballs and Growing With Customers
- (25:11) – What Success Really Looks Like in Customer Success
- (26:35) – Moving to the U.S, Time Zones, Slack, and Coffee Overload
- (32:33) – Defining Customer Success From the Ground Up
- (38:09) – The Intercom War Room: Support, Sausage Making, and Real-Time Fixes
- (44:17) – Why Customers Love Dave: Relationships Over Transactions
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.