In Episode 3 of Operations Excellence, host Mark O’Donnell is joined by guests Jennifer Jedik and Matt Masur for a deep dive into the real-world challenges and rewards of leadership development, organizational growth, and personal transformation. From the power of empathy and mentorship to the courage it takes to speak publicly and lead authentically, this episode unpacks the mindset shifts required to go from doer to leader — and how culture plays a critical role in retaining top talent. We also explore innovative hiring strategies, like 4-day workweeks and referral-based recruitment, and what it truly means to scale a business where the founder becomes “irrelevant” in the best way possible. Whether you’re a seasoned executive or an emerging leader, this episode is packed with insight, strategy, and heart.