Operations Excellence

Operations Excellence
Podcast Description
Welcome to Operations Excellence, the podcast where Mark O’Donnell explores the strategies, systems, and leadership insights that drive high-performing businesses. From optimizing processes to building strong teams, this podcast is designed for entrepreneurs, executives, and operations professionals looking to streamline, scale, and succeed. Whether you're a CEO, business owner, or operations leader, Operations Excellence gives you the tools and knowledge to run a smarter, more efficient business. 🎧 Subscribe now and take your operations to the next level!
Podcast Insights
Content Themes
The podcast focuses on strategies for operational improvement, team building, and leadership development, with episodes exploring topics such as empathy in leadership, innovative hiring practices like 4-day workweeks, and storytelling for business success.

Welcome to Operations Excellence, the podcast where Mark O’Donnell explores the strategies, systems, and leadership insights that drive high-performing businesses. From optimizing processes to building strong teams, this podcast is designed for entrepreneurs, executives, and operations professionals looking to streamline, scale, and succeed. Whether you’re a CEO, business owner, or operations leader, Operations Excellence gives you the tools and knowledge to run a smarter, more efficient business. 🎧 Subscribe now and take your operations to the next level!
In this special two-part episode, host Mark O’Donnell welcomes back his first returning guest, Stephanie Zumbuhl of Abacus Grant Services, LLC. Stephanie shares how her business has rapidly scaled through the power of referrals, strategic partnerships, and a renewed focus on purpose-driven growth. From moving into new office space to building a dream team, Stephanie opens up about the growing pains and personal revelations that come with being a founder navigating rapid success.
In the second half, Mark sits down with Drew Brooks of RB Woodcraft—a family-run architectural millwork business with nearly 50 years of history. Drew reflects on his leadership journey, the company’s cultural transformation, and how they’re creating lasting client relationships by focusing on trust, adaptability, and service. He also shares how leadership development helped shape both his career and RB Woodcraft’s next generation of leaders.
Whether you’re growing a business, leading a team, or just trying to find balance in a fast-paced world, this episode is packed with valuable lessons in growth, grit, and operational excellence.

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