Episode 113: Mike Kinney, Senior Workplace Consultant at The Gallup Organization, joins John for a practical conversation on employee engagement, leadership, and the human experience at work. Mike shares what most organizations miss when measuring performance, how great leaders turn data into meaningful action, and why aligning employee and customer experience is critical for long-term success. He also reflects on decades of working with organizations across industries—and what it really takes to build a workplace people want to be part of.