Conversations with Serco
Conversations with Serco
Podcast Description
Join Jo Hughes (Serco Restart Scheme Participant Progression Capability Lead), in conversations with Serco staff members and representatives from organisations we work with. Find out what goes on behind the scenes including good news stories, our commitment to social value, upskilling, reskilling, innovation, and everything else we do that helps citizens navigate life’s moments that matter.
Podcast Insights
Content Themes
The podcast centers on themes such as social value, employability, upskilling, and innovation, with specific episodes highlighting topics like the impact of digital skills programs for the over-50s and work experience opportunities for individuals with special educational needs and disabilities. Each episode aims to unpack how these initiatives help citizens in meaningful ways.
Join Jo Hughes (Serco Restart Scheme Participant Progression Capability Lead), in conversations with Serco staff members and representatives from organisations we work with across our Employment, Skills and Training division. Find out what goes on behind the scenes including good news stories, our commitment to social value, upskilling, reskilling, innovation, and everything else we do that helps citizens navigate life’s moments that matter.
In this episode, Jo Hughes is joined by not one, but two of our Serco Restart Scheme Managers: Laura Gower, Operations Manager at our Cardiff office, and Metab Aslam, Team Leader at our Coventry office. Laura and Metab talk openly about the wonderful work they, and their teams on the frontline do to support participants to find sustainable employment. Also discussed is social value impact, staff volunteering, work experience, and participant success stories.
Show notes: The Pulse Awards are Serco's annual internal awards which recognise teams and individuals who have raised the bar under the Serco values (Trust, Care, Innovation and Pride). They have recently been renamed 'Impact Awards'.
'Clients' and 'customers' refer to Restart Scheme participants.
Zoe Bennett Motivational Queen – Unique Self Booster Course – learn more about Zoe and the course here.
CSS are Customer Service Standard targets set by the Department for Work and Pensions (DWP) for Restart scheme providers.
EE is Employer Engagement team. Serco is committed to supporting local communities, and all staff are entitled to one paid day per year to undertake voluntary work in the community.
Watch more about our work experience sessions here.
Read more about The Better Health Generation here.
Find out more about National Careers Service here.
Andy (Bowie) is the Serco Director for Employment, Skills and Training. Moni (Kular) is the Operations Manager at the Coventry office.
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