How can water and wastewater utilities prepare the next generation of operators while preserving the knowledge of experienced staff? In this episode of What You Need to H2Know, guest host Leaha Kane speaks with Jonathan Grant, Director of Sales and “Workforce Ninja” at Operational Technical Services, about workforce shortages, operator development, knowledge transfer, and the growing role of artificial intelligence in training and operations.The conversation explores how facility-specific simulations, plant data, operating manuals, and standard operating procedures could support more practical training and help operators respond to unfamiliar situations. Jonathan also discusses the safeguards needed to ensure AI tools are accurate, secure, and supported by human oversight. From practical first steps for smaller utilities to the future of operator training, this episode highlights why technology should strengthen operator judgment rather than replace the experience and critical thinking of water professionals.