Business Technology Perspectives
Business Technology Perspectives
Podcast Description
Business Technology Perspectives is a podcast from the Tech Talks Network that explores how digital innovation is influencing business strategy across industries.Hosted by Neil C. Hughes, creator of the Tech Talks Daily Podcast, the series features conversations with leaders who are shaping the future of enterprise technology.Each episode takes a closer look at how organisations are aligning technology with business outcomes. From AI and cloud to data strategy and digital skills, we speak with those navigating complex decisions that drive transformation.These are honest, grounded discussions about what's working, what isn't, and what business leaders are learning as they adopt and adapt new technologies. Whether you're steering strategy, leading innovation, or simply trying to keep up with the pace of change, this podcast offers a balanced view of the possibilities and pitfalls that come with building a digital-first business.Search Tech Talks Network to discover more shows in the series.
Podcast Insights
Content Themes
The podcast focuses on topics including AI, cloud computing, data strategy, and digital skills, with episodes addressing specific areas like the intersection of sustainability and technology in the water industry and the practical applications of metaverse innovations. Each episode explores how organizations align technological advancements with their business outcomes, featuring grounded discussions about what's successful and what challenges remain.
Business Technology Perspectives is a podcast from the Tech Talks Network that explores how digital innovation is influencing business strategy across industries.
Hosted by Neil C. Hughes, creator of the Tech Talks Daily Podcast, the series features conversations with leaders who are shaping the future of enterprise technology.
Each episode takes a closer look at how organisations are aligning technology with business outcomes. From AI and cloud to data strategy and digital skills, we speak with those navigating complex decisions that drive transformation.
These are honest, grounded discussions about what’s working, what isn’t, and what business leaders are learning as they adopt and adapt new technologies. Whether you’re steering strategy, leading innovation, or simply trying to keep up with the pace of change, this podcast offers a balanced view of the possibilities and pitfalls that come with building a digital-first business.
Search Tech Talks Network to discover more shows in the series.
This week, I sat down with Craig Burnham, Vice President of Product Marketing for Cisco’s Collaboration business, to go beyond the headlines and unpack what Cisco’s AI evolution actually means for business leaders.
Recorded live at Cisco Live, this episode dives into how Cisco is unifying employee and customer experiences across voice, video, and virtual agents, while keeping humans in the loop where it matters most.
Craig and I explore:
- The rise of Webex AI Agent and Webex AI Assistant, and how they’re reducing agent burnout, shortening call resolution times, and delivering truly autonomous voice and text experiences
- Why Cisco is uniquely positioned to bring cloud-based AI to on-prem environments and hybrid deployments without forcing disruptive migrations
- How Control Hub is evolving into a single pane of glass for AI visibility, governance, and ROI tracking
- What the move toward agentic AI means for IT leaders, and why the long-term impact may be greater than we expect
- How Cisco’s cinematic camera tech and AI-powered meeting features are quietly redefining hybrid work, one room at a time
We also discuss the shifting expectations around AI, from productivity hype to measurable business value, and how Cisco’s platform-first approach enables it to scale new features across contact center, meetings, calling, and more.
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