Chad talks with Jay Thompson, CEO of SITECH, about the challenge of growing a company while keeping people at the center. Jay shares how he learned to move people from wrong seats to right seats (like Lawson’s journey from struggling in sales to thriving in operations), the difficulty of letting go and trusting others with pieces of the business you love, and why developing people has to come before growing revenue. They discuss building a culture of gratitude where 65 employees gave each other 1,100 kudos in one month in their company.