Conversations from the Show Floor
Conversations from the Show Floor
Podcast Description
Conversations from the Show Floor is your front-row pass to the most important conversations happening in enterprise technology today. Brought to you by the Tech Talks Network, this podcast captures the energy, ideas, and insights shared in real time at global tech conferences.Hosted by Neil C. Hughes, also known for the Tech Talks Daily Podcast, this series features spontaneous and candid discussions with tech leaders, innovators, and decision-makers—recorded live on the show floor.Each episode explores the realities of business transformation, the challenges leaders are navigating, and the technologies redefining industries. From AI adoption to infrastructure strategy, cybersecurity to sustainability, these conversations offer unfiltered perspectives from those actively shaping the future of tech.Whether you're a business leader, technologist, founder, or investor, Conversations from the Show Floor brings you into the heart of enterprise innovation—no badge required.Search "Tech Talks Network" to discover other shows in the series or follow to get new episodes as they drop from events around the world.
Podcast Insights
Content Themes
The podcast delves into various themes surrounding enterprise technology, with a focus on business transformation, AI adoption, cybersecurity, and infrastructure strategy. Episode examples include discussions on AI-powered observability with DXC and the impact of digital twins on enterprise IT, providing listeners with valuable insights into emerging trends and challenges.
Conversations from the Show Floor is your front-row pass to the most important conversations happening in enterprise technology today. Brought to you by the Tech Talks Network, this podcast captures the energy, ideas, and insights shared in real time at global tech conferences.
Hosted by Neil C. Hughes, also known for the Tech Talks Daily Podcast, this series features spontaneous and candid discussions with tech leaders, innovators, and decision-makers—recorded live on the show floor.
Each episode explores the realities of business transformation, the challenges leaders are navigating, and the technologies redefining industries. From AI adoption to infrastructure strategy, cybersecurity to sustainability, these conversations offer unfiltered perspectives from those actively shaping the future of tech.
Whether you’re a business leader, technologist, founder, or investor, Conversations from the Show Floor brings you into the heart of enterprise innovation—no badge required.
Search “Tech Talks Network” to discover other shows in the series or follow to get new episodes as they drop from events around the world.
At Cisco Live in San Diego, I had the chance to sit down with Carlos Pereira, Cisco Fellow and Chief Architect for Customer Experience. You’ll hear it in the energy of this episode, Carlos isn’t just explaining Cisco’s AI vision; he’s lived through 25 years of evolution at the company and is now helping lead the transformation.
In this wide-ranging conversation, we explore:
- Why Carlos believes everything in customer experience is a workflow—and how agentic AI is finally giving those workflows the intelligence they’ve lacked
- How Cisco is embedding AI assistants directly inside its products, creating seamless support experiences with real-time resolution and context carryover
- The meaning behind “config confidence” and how it’s helping eliminate 25% of support cases caused by configuration errors
- The human element: why Cisco views AI as an augmenting force—not a replacement—and how it’s using blind tests and internal education to build trust and boost adoption
- What separates vendors who are experimenting with agentic AI from those who are actually scaling it across enterprise environments
Carlos also reflects on what’s driving mass AI adoption in customer support and why perfection is the wrong goal in this new era. You’ll walk away with real-world examples of agentic AI in action—and a clear view of where Cisco sees the future of customer experience heading.
📊 Referenced in this episode:The Cisco Agentic AI Report: 68% of customer support interactions will be AI-handled by 2028.
🎧 Whether you’re a CX leader, IT decision-maker, or just curious about how Cisco is making AI real, this is a must-listen from the heart of Cisco Live.
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.