The Bits Matter Podcast
The Bits Matter Podcast
Podcast Description
'The Bits Matter Podcast' - the leading resource for retail bankers. This podcast brings to light what community banks and credit unions can do to be affective in an industry dominated by big-name national banks that cover much of the country’s financial services. Through discussions on branch staff training, choreography, digital signage, architectural design and space planning, promotional items and brand extension, and more - an idea hub of 'bits' that matter, the podcast pulls insight from industry leaders, for industry leaders, about what it means to operate from the retail mindset.
Podcast Insights
Content Themes
The podcast covers themes related to retail banking practices, with episodes focusing on branch staff training, customer experience enhancement, and strategic design. For example, in the episode titled 'Surprise and Delight', the discussion revolves around leveraging customer satisfaction techniques from airlines to elevate banking experiences. Other episodes explore digital signage impact and architectural considerations for maximizing branch functionality.
‘The Bits Matter Podcast’ – the leading resource for retail bankers. This podcast brings to light what community banks and credit unions can do to be affective in an industry dominated by big-name national banks that cover much of the country’s financial services. Through discussions on branch staff training, choreography, digital signage, architectural design and space planning, promotional items and brand extension, and more – an idea hub of ‘bits’ that matter, the podcast pulls insight from industry leaders, for industry leaders, about what it means to operate from the retail mindset.
🎧 S2E6: A Strategic Approach to Branch Design – Aligning Design, People, and ROI
For new branches and major renovations, ROI is more than a year-one scoreboard. In this season finale, host Doug Ridley talks with Marc Healy about how early staff engagement, consultative training, and brand-aligned environments translate design choices into measurable results.
They discuss why planning year one during the design phase matters because it allows branches to recruit and train for proactive conversations. If you are preparing for budget season, this episode shows how to connect strategy, people, and place to drive satisfaction, retention, and long-term ROI.
SHOW NOTES:
Link to show notes: https://www.everybitmatters.com/blog/
ABOUT THE HOST:
A mind busy with inspirations, Doug comes to The Element Group with a wealth of new ideas, drawing from his experience as Director of Accounts and Marceting Strategist at Vital Design where he helped build and shape their retainer program. He is most ‘in his element’ when he is skiing, enjoying a long run, or relaxing in his garden.
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ABOUT THE GUEST:
Marc's career spans over 35 years, with experience in marketing, sales, and finance including Assistant VP of Retail Sales and Branch Operations at Desert Financial Credit Union, Director of Member Solutions at Boeing Employees Credit Union (BECU), VP and Manager at KeyBank, and Item Processing and Cash Management Specialist at Pacific First Bank.
ABOUT THE ELEMENT GROUP:
The Element Group is a full-service design-build firm dedicated to transforming community banks and credit unions nationwide. With the motto “Every Bit Matters” we specialize in delivering memorable and future-facing retail branch environments that help financial institutions stand out and grow
From architectural and interior design to graphic design, digital signage, promotional products, and training, The Element Group offers a collaborative, end-to-end solution tailored to each client’s unique goals.
Website: https://www.everybitmatters.com/
LinkedIn: https://www.linkedin.com/company/theelementgroup/
YouTube: https://www.youtube.com/channel/UCXNCw9-DzVuK9zJO1F1Rzkw
Apple Podcasts: https://podcasts.apple.com/us/podcast/the-bits-matter-podcast/id1806201956
Instagram: https://www.instagram.com/everybitmatters/
Disclaimer
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