Success in Chaos
Success in Chaos
Podcast Description
Success in Chaos features conversations with healthcare leaders, operators, and influencers driving success in the face of rapid and sometimes unforeseen change. Join our hosts, Angela Adams, RN, CEO of Inflo Health, and Kandice Garcia Tomkins, RN, Quality Director for the ACR Learning Network, as they explore what it takes to make healthcare work for patients, clinicians, and our communities. These conversations transcend the healthcare industry and speak to resiliency, adaptability, and compassion in the face of uncertainty.About our hostsAngela, CEO of Inflo Health, has been a hospital change agent and now propels AI and clinical innovation.Kandice, Quality Director at the ACR Learning Network, has guided system-wide changes and improved quality across more than 20 health systems.
Podcast Insights
Content Themes
The podcast centers around themes of healthcare leadership, adaptability, and process improvement, with episodes discussing complex topics such as the chaotic nature of healthcare and empowering teams for better outcomes. For example, a recent episode explores the importance of understanding complexity in healthcare systems and the lessons learned from failures in improvement projects.
Success in Chaos features conversations with healthcare leaders, operators, and influencers driving success in the face of rapid and sometimes unforeseen change. Join our hosts, Angela Adams, RN, CEO of Inflo Health, and Kandice Garcia, RN, Quality Director for the ACR Learning Network, as they explore what it takes to make healthcare work for patients, clinicians, and our communities. These conversations transcend the healthcare industry and speak to resiliency, adaptability, and compassion in the face of uncertainty.
About our hosts
Angela, CEO of Inflo Health, has been a hospital change agent and now propels AI and clinical innovation.
Kandice, Quality Director at the ACR Learning Network, has guided system-wide changes and improved quality across more than 20 health systems.
In the special episode, we ask, ”What if the chaos you're leading through isn't actually chaos at all?”
Kandice Garcia, RN — CEO of Tungsten QI Partners and Quality Improvement Director for the ACR Learning Network — and co-host of Success in Chaos shares why healthcare leaders keep hitting walls: we're applying linear, manufacturing-style management to a complex, human system.
Discover the dual empowerment model behind 85+ improvement projects at Cleveland Clinic, Mayo, Stanford, and beyond — plus a grounded take on AI that every healthcare leader needs to hear.
1:00 From exercise physiology to radiology nursing
3:00 The Stanford story: RITE program & Dr. David Larson
7:00 Building the ACR Learning Network's Empower program
9:00 Why Tungsten QI Partners was born
13:30 Complex vs. complicated: why healthcare isn't chaos
17:30 Dual empowerment: connecting frontline knowledge to leadership
20:45 AI in healthcare: the cavalry isn't coming
26:30 Books shaping Kandice's thinking
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