Success in Chaos
Success in Chaos
Podcast Description
Success in Chaos features conversations with healthcare leaders, operators, and influencers driving success in the face of rapid and sometimes unforeseen change. Join our hosts, Angela Adams, RN, CEO of Inflo Health, and Kandice Garcia Tomkins, RN, Quality Director for the ACR Learning Network, as they explore what it takes to make healthcare work for patients, clinicians, and our communities. These conversations transcend the healthcare industry and speak to resiliency, adaptability, and compassion in the face of uncertainty.About our hostsAngela, CEO of Inflo Health, has been a hospital change agent and now propels AI and clinical innovation.Kandice, Quality Director at the ACR Learning Network, has guided system-wide changes and improved quality across more than 20 health systems.
Podcast Insights
Content Themes
The podcast centers around themes of healthcare leadership, adaptability, and process improvement, with episodes discussing complex topics such as the chaotic nature of healthcare and empowering teams for better outcomes. For example, a recent episode explores the importance of understanding complexity in healthcare systems and the lessons learned from failures in improvement projects.

Success in Chaos features conversations with healthcare leaders, operators, and influencers driving success in the face of rapid and sometimes unforeseen change. Join our hosts, Angela Adams, RN, CEO of Inflo Health, and Kandice Garcia Tomkins, RN, Quality Director for the ACR Learning Network, as they explore what it takes to make healthcare work for patients, clinicians, and our communities. These conversations transcend the healthcare industry and speak to resiliency, adaptability, and compassion in the face of uncertainty.
About our hosts
Angela, CEO of Inflo Health, has been a hospital change agent and now propels AI and clinical innovation.
Kandice, Quality Director at the ACR Learning Network, has guided system-wide changes and improved quality across more than 20 health systems.
In this episode of After the Chaos, Angela and Kandice break down their conversation with David Facchini, Director of Radiology at Yale. From starting as a transporter to building a fully manual follow-up program before technology existed, David brings hard-earned lessons on creating—and sustaining—high-reliability care. Angela and Kandice explore the real cost of “just building it internally,” the hidden resource burden behind manual worklists, and why leaders must think long-term when choosing technology partners. This debrief offers candid insights for any radiology or quality leader navigating Epic-first pressures, limited FTEs, and rising expectations for follow-up care.

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