Success in Chaos
Success in Chaos
Podcast Description
Success in Chaos features conversations with healthcare leaders, operators, and influencers driving success in the face of rapid and sometimes unforeseen change. Join our hosts, Angela Adams, RN, CEO of Inflo Health, and Kandice Garcia Tomkins, RN, Quality Director for the ACR Learning Network, as they explore what it takes to make healthcare work for patients, clinicians, and our communities. These conversations transcend the healthcare industry and speak to resiliency, adaptability, and compassion in the face of uncertainty.About our hostsAngela, CEO of Inflo Health, has been a hospital change agent and now propels AI and clinical innovation.Kandice, Quality Director at the ACR Learning Network, has guided system-wide changes and improved quality across more than 20 health systems.
Podcast Insights
Content Themes
The podcast centers around themes of healthcare leadership, adaptability, and process improvement, with episodes discussing complex topics such as the chaotic nature of healthcare and empowering teams for better outcomes. For example, a recent episode explores the importance of understanding complexity in healthcare systems and the lessons learned from failures in improvement projects.
Success in Chaos features conversations with healthcare leaders, operators, and influencers driving success in the face of rapid and sometimes unforeseen change. Join our hosts, Angela Adams, RN, CEO of Inflo Health, and Kandice Garcia, RN, Quality Director for the ACR Learning Network, as they explore what it takes to make healthcare work for patients, clinicians, and our communities. These conversations transcend the healthcare industry and speak to resiliency, adaptability, and compassion in the face of uncertainty.
About our hosts
Angela, CEO of Inflo Health, has been a hospital change agent and now propels AI and clinical innovation.
Kandice, Quality Director at the ACR Learning Network, has guided system-wide changes and improved quality across more than 20 health systems.
Crista Durand, President and CEO of Hospital for Special Care, shares how leaders can disrupt process—not purpose—by turning strategy into a living, breathing part of culture. From trust and transparency to listening first, this episode offers practical guidance for leading through healthcare’s toughest moments.
02:39 Unique Aspects of Hospital for Special Care
05:28 The Plan on a Page Methodology
08:21 Culture and Communication in Leadership
14:11 Adapting Strategies During Crisis
17:00 The President Advisory Council
21:30 Empowering Frontline Staff
24:09 Listening and Building Relationships
26:28 Vision for the Future of HFSC
28:00 Accessing Programs and Services
30:52 Final Thoughts and Leadership Advice
Crista's Resource Recommendations
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