It’s a blistery winter night in Calgary, Alberta, Canada.

SWAT operator Gary McDougall is sitting in waist high snow right now. He’s contemplating his career decisions.

As he knows there’s negotiators sitting warm and cozy, drinking coffee in a trailer.

It’s time we learned Gary’s transition from SWAT operator to negotiator and hear about his storied career.

It’s time for another episode of The Crisis Cop Podcast on The 2GuysTalking Podcast Network via WhatCopsWatch.Com…

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The Detailed Shownotes for This Episode of The Crisis Cop Podcast:

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Timestamps for This Episode of The Crisis Cop Podcast:

00:00 Gary McDougall’s Transition to Conflict Solutions
03:50 Transitioning from SWAT Officer to Negotiator Role
08:28 Listen, Don’t Advocate, in Crises
”
12:21 The Power of Active Listening Skills
13:09 Active Listening: Cornerstone of Successful Relationships
17:51 Empathy, Rapport, and Crisis Negotiation Outcome
22:40 Crisis Negotiation Teams and Key Roles
23:42 Distinguishing Intelligence from Information in Negotiation
28:34 Expert Negotiators: Veterans and Fresh Perspectives
32:07 Cialdini’s Influence: Social Psychology Explained
34:23 Using Google Alerts for Negotiation Updates
36:26 Man Plots Disturbing Revenge Scheme
39:25 Balancing Humor in Delicate Interactions
46:02 Using Empathy in Crisis Conversations
49:11 Negotiation Success Beyond Outcome
50:35 Avoid Witnessing Potential Trauma Scenes
53:01 Experienced Crisis Negotiation Course Speaker

Questions Answers Inside This Episode of Cops and Robbers Talk:

What factors led Gary McDougall to transition from a SWAT operator to a crisis negotiator? How did his background in SWAT influence his approach to negotiation?
Gary McDougall talks about the importance of lifelong learning in crisis negotiation.