It’s a blistery winter night in Calgary, Alberta, Canada.

SWAT operator Gary McDougall is sitting in waist high snow right now. He’s contemplating his career decisions.

As he knows there’s negotiators sitting warm and cozy, drinking coffee in a trailer.

It’s time we learned Gary’s transition from SWAT operator to negotiator and hear about his storied career.

It’s time for another episode of The Crisis Cop Podcast on The 2GuysTalking Podcast Network via WhatCopsWatch.Com…

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The Detailed Shownotes for This Episode of The Crisis Cop Podcast:

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Timestamps for This Episode of The Crisis Cop Podcast:

00:00 William “Billy the Kid” Kidd, a founding member of San Francisco’s first crisis negotiation team in 1974, shares his story on the Crisis Cop Podcast.

08:52 We learned from other agencies’ successful handling of incidents, benefiting from their experiences in unexpected situations.

14:45 They strongly opposed using third-party intermediaries, which often backfired during incidents.

16:33 Debriefs grew in popularity for incident discussions, focusing on context, actions, and outcomes. Active listening was underutilized until the late ’80s.

25:01 NYPD’s approach in the 60s-80s, focusing on communication over confrontation, was revolutionary in handling challenging incidents.

31:55 Botched robbery at Petrini Plaza, San Francisco led to a hostage situation and standoff with Law SF agents.

33:22 In 1979, a mentally ill man caused an incident in a San Francisco high-rise.

42:47 A significant incident involving an employee’s death highlighted the importance of awareness and learning from others’ experiences, influencing the speaker’s outlook on life and career.

48:03 Experience with negotiation teams has diminished the drama and entertainment for me, but a positive aspect is the involvement of behavioral science professionals in California,