Service First
Service First
Podcast Description
Join host Ben Wiggins from Proclaim as he dives deep with successful service business owners who've been in your shoes. Each episode delivers actionable insights, battle-tested strategies, and honest conversations about the challenges and triumphs of building service-based companies. Whether you're scaling a professional practice, leading a trades business, or growing a consulting firm, "Service First" brings you the wisdom you need from those who've walked the path before you.
Podcast Insights
Content Themes
The podcast delves into areas such as storytelling in business, authentic content creation, scaling service-based companies, and marketing strategies. For instance, episodes discuss the significance of making customers the hero of your story and practical advice on media platform selection for business promotion, ensuring a comprehensive exploration of both challenges and successes in the service industry.
Join host Ben Wiggins from Proclaim as he dives deep with successful service business owners who've been in your shoes. Each episode delivers actionable insights, battle-tested strategies, and honest conversations about the challenges and triumphs of building service-based companies. Whether you're scaling a professional practice, leading a trades business, or growing a consulting firm, "Service First" brings you the wisdom you need from those who've walked the path before you.
Welcome to another episode of Service First, a Proclaim Podcast! Host Ben Wiggins chats with Jay Maxwell, CEO of The Arena Group, about the power of great service and hospitality.
Jay shares his journey from a college entrepreneur to a successful business leader, explaining what makes service truly stand out. He tells stories about a year-long credit card issue and a moving day experience that changed his perspective. His company believes, "Service is black and white, but hospitality is colored," and they always think about customers before they arrive.
This episode is full of useful tips on communication, business challenges, and creating great customer experiences. Whether you own a business, work in service, or just enjoy learning about people, you’ll get something valuable from this conversation.
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Host: Ben Wiggin
Guest: Jay Maxwell
Time Stamps:
(00:00 – 00:33) Introduction
(00:33 – 02:38) The Credit Card Cancellation Story: A Service Failure
(02:38 – 05:31) The Power of Customer Communication
(05:31 – 08:17) Journey from Corporate to Entrepreneurship
(08:17 – 10:31) Early Business Ventures and Strategic Pivots
(10:31 – 13:54) Entrepreneurial Challenges and Late Night Struggles
(13:54 – 17:03) Celebrating Business Victories and Growth
(17:03 – 19:10) Move-in Day Success Story: Service in Action
(19:10 – 22:18) Service Industry Trends and Founder Mentality
(22:18 – 24:31) Adding Color to Customer Service
(24:31 – 27:52) Closing Discussion
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