Service First
Service First
Podcast Description
Join host Ben Wiggins from Proclaim as he dives deep with successful service business owners who've been in your shoes. Each episode delivers actionable insights, battle-tested strategies, and honest conversations about the challenges and triumphs of building service-based companies. Whether you're scaling a professional practice, leading a trades business, or growing a consulting firm, "Service First" brings you the wisdom you need from those who've walked the path before you.
Podcast Insights
Content Themes
The podcast delves into areas such as storytelling in business, authentic content creation, scaling service-based companies, and marketing strategies. For instance, episodes discuss the significance of making customers the hero of your story and practical advice on media platform selection for business promotion, ensuring a comprehensive exploration of both challenges and successes in the service industry.
Join host Ben Wiggins from Proclaim as he dives deep with successful service business owners who've been in your shoes. Each episode delivers actionable insights, battle-tested strategies, and honest conversations about the challenges and triumphs of building service-based companies. Whether you're scaling a professional practice, leading a trades business, or growing a consulting firm, "Service First" brings you the wisdom you need from those who've walked the path before you.
Welcome to Service First, a Proclaim Podcast! In this episode, host Ben Wiggins sits down with Andrew Kazlow, Founder and CEO of PitchFact, for an insightful conversation about entrepreneurship, angel investing, and the critical importance of customer discovery. Andrew shares a frustrating service failure that made him reconsider how founders should be treated, and opens up about the harsh feedback that nearly derailed his business idea—and why he's now grateful for it.
From his transition out of engineering to building a service provider for early-stage investment communities, Andrew discusses the biggest pain points in angel investing, the difference between vitamins and painkillers in business, and why disagreement about your idea might actually be a positive signal. He reveals his most triumphant moment as a founder, the dedication of his business partner Keaton, and current trends reshaping the venture capital landscape.
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Host: Ben Wiggins, Founder of Proclaim
Guest: Andrew Kazlow, Founder and CEO of PitchFact
Time Stamps:
(00:00 – 00:53) Intro
(00:54 – 2:45) Andrews worst service failure
(2:46 – 5:22) Andrews journey creating his own business
(5:23 – 8:26) What is PitchFact and what do they do
(8:27 – 11:13) Hardest things to hear as a business owner
(11:14 – 14:06) The emotional strength of an investor on their investees
(14:07 – 15:57) Feedback from investors
(15:58 – 17:05) Proclaims experience in the early days
(17:06 – 19:17) How to determine if your business is a good idea
(19:18 – 21:38) Most ridiculous reaction to success for Andrew
(21:39 – 22:58) Best service moment from a coworker
(22:59 – 28:11) The early stage ecosystem of businesses and how it’s changing
(28:12 – 29:56) Difference between an angel syndicate and a VC firm
(29:57 – 32:01) Things that Andrew does not like to see currently
(32:02 – 34:34) What should be happening in service
(34:35 – 35:21) Outro
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