Service First
Service First
Podcast Description
Join host Ben Wiggins from Proclaim as he dives deep with successful service business owners who've been in your shoes. Each episode delivers actionable insights, battle-tested strategies, and honest conversations about the challenges and triumphs of building service-based companies. Whether you're scaling a professional practice, leading a trades business, or growing a consulting firm, "Service First" brings you the wisdom you need from those who've walked the path before you.
Podcast Insights
Content Themes
The podcast delves into areas such as storytelling in business, authentic content creation, scaling service-based companies, and marketing strategies. For instance, episodes discuss the significance of making customers the hero of your story and practical advice on media platform selection for business promotion, ensuring a comprehensive exploration of both challenges and successes in the service industry.
Join host Ben Wiggins from Proclaim as he dives deep with successful service business owners who've been in your shoes. Each episode delivers actionable insights, battle-tested strategies, and honest conversations about the challenges and triumphs of building service-based companies. Whether you're scaling a professional practice, leading a trades business, or growing a consulting firm, "Service First" brings you the wisdom you need from those who've walked the path before you.
Welcome to the first episode of Service First, a Proclaim Podcast! In this episode, host Ben Wiggins is joined by Jacob Robinson, an inspiring entrepreneur and the founder of Dig World, the first-ever construction-themed amusement park in Katy, Texas. Together, they discuss Jacob's entrepreneurial journey, the challenges of leading through adversity, and how a deep commitment to service can transform not only businesses but also lives.
Jacob shares heartfelt stories, including the profound impact of his son’s health journey on his approach to life and leadership. He also reveals the lessons learned from service failures and the pivotal role of empathy and love in building meaningful connections with customers. Don't miss this insightful and moving conversation about leadership, resilience, and the power of service.
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Guest(s):
Ben Wiggin
Jacob Robinson
Time Stamps:
(00:00 – 01:07) Introduction
(01:08 – 08:00) The Worst Service Failure: Lessons from a Dealership
(08:01 – 09:10) Breaking Down Customer Segmentation: Dollars vs. Humanity
(09:11 – 12:38) Jacob’s Entrepreneurial Journey: From Zero to One
(12:39 – 17:15) Impact of Personal Adversity on Leadership
(17:16 – 18:07) Founding Dig World: A Vision for Fun and Inclusion
(18:08 – 20:43) Founding Dig World: A Vision for Fun and Inclusion
(20:44 – 23:25) Apologizing the Right Way: No Excuses, Just Empathy
(23:26 – 30:06) Outstanding Acts of Service: Loving Customers Creatively
(20:07 – 33:02) Personal Triumphs: Celebrating Big Wins
(33:03 – 33:15) Outro
#CustomerService #Leadership #Entrepreneurship #DigWorld #ServiceFirstPodcast #EmpathyInBusiness #AdversityToTriumph
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