INSPIRE Luxury Hospitality Conference
INSPIRE Luxury Hospitality Conference
Podcast Description
Welcome to the INSPIRE Luxury Hospitality Conference playlist, presented by the International Luxury Hotel Association (ILHA).
This exclusive collection features industry-leading experts discussing key topics that are shaping luxury hospitality, including:
✔ Emerging trends redefining guest expectations
✔ The future of luxury travel and personalized experiences
✔ Sustainability & innovation as a competitive advantage
✔ Leadership strategies for navigating an evolving market
Whether you're a hotelier, developer, or industry professional, these sessions provide actionable insights to help
Podcast Insights
Content Themes
The podcast covers prevailing themes in luxury hospitality including emerging trends, guest personalization, sustainability, and leadership strategies, with episode examples featuring insights on changing demographics of luxury travelers, the integration of AI in recruitment, and the evolution of experiential guest offerings.
Meet the International Luxury Hotel Association Podcast: ILHA Suite Talk, where we discuss key topics that are shaping luxury hospitality, including:
✔ Emerging trends redefining guest expectations
✔ The future of luxury travel and personalized experiences
✔ Sustainability & innovation as a competitive advantage
✔ Leadership strategies for navigating an evolving market
Subscribe for exclusive stories from industry leaders—no fluff, just actionable insights.
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Our guest, Laura Hess, is an experience strategist and founder of Reuleaux. After exploring 500 immersive productions, she created the REMARKABLE 2025 report, a weighted evaluation rubric that measures emotional resonance, exchange, magic, and engrossing moments that leave a lasting imprint. In this conversation, she shares how luxury hospitality can adopt non-transactional touchpoints, sensory design, and playful facilitation to create transformative guest journeys.
Also featuring:
Susie Arnett – Transformational Concierge; Editor and Director of Wellness Programming, Six Senses
Sharon Hirschowitz – Head of Communications, International Luxury Hotel Association
In this episode:
Translating immersive entertainment principles to hospitality: from sensory signatures to “crossing the threshold” rituals.
The Hermès “unshoppable event” an experience offered purely as a cultural gift.
Play, agency, and human-centered design in check-ins, spa experiences, and departure rituals.
When technology supports storytelling and when it isolates.
Follow the podcast and explore more insights: ilha.org
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