INSPIRE Luxury Hospitality Conference
INSPIRE Luxury Hospitality Conference
Podcast Description
Welcome to the INSPIRE Luxury Hospitality Conference playlist, presented by the International Luxury Hotel Association (ILHA).
This exclusive collection features industry-leading experts discussing key topics that are shaping luxury hospitality, including:
✔ Emerging trends redefining guest expectations
✔ The future of luxury travel and personalized experiences
✔ Sustainability & innovation as a competitive advantage
✔ Leadership strategies for navigating an evolving market
Whether you're a hotelier, developer, or industry professional, these sessions provide actionable insights to help
Podcast Insights
Content Themes
The podcast covers prevailing themes in luxury hospitality including emerging trends, guest personalization, sustainability, and leadership strategies, with episode examples featuring insights on changing demographics of luxury travelers, the integration of AI in recruitment, and the evolution of experiential guest offerings.
Meet the International Luxury Hotel Association Podcast: ILHA Suite Talk, where we discuss key topics that are shaping luxury hospitality, including:
✔ Emerging trends redefining guest expectations
✔ The future of luxury travel and personalized experiences
✔ Sustainability & innovation as a competitive advantage
✔ Leadership strategies for navigating an evolving market
Subscribe for exclusive stories from industry leaders—no fluff, just actionable insights.
Listen now!
In this episode, Dr. Paul Zak, Founder of Immersion Neuroscience, shares how neuroscience is helping redefine the guest experience in luxury hospitality. His research uncovers the emotional signals behind memory, connection, and trust. These are core elements of a stay that stays with the guest long after they’ve left.
Susie Arnett, Transformational Concierge Editor and Director of Wellness Programming at Six Senses, and Sharon Hirschowitz, Head of Communications at the International Luxury Hotel Association, explore how these insights translate into hotel operations, team culture, and long-term guest relationships.
🎧 Highlights:
• Identifying peak moments and reinforcing them
• Understanding the emotional impact of staff engagement
• Applying technology to deepen guest connection
• Designing experiences that are remembered and shared
• Training teams to deliver with presence and purpose
Read the full Q&A on Substack: susiearnett.substack.com
Follow the podcast and explore more insights: ilha.org
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.