The Growth Signal
The Growth Signal
Podcast Description
Customer Success, Renewals, and Expansion teams are told to own revenue, but they’re stuck on defense. They’re chasing lagging indicators, reacting to churn, and fighting for budget while leadership questions their impact.The old playbook isn’t working. If you’re waiting until customers raise their hand, you’ve already lost.It’s time to go on offense.The Growth Signal is the podcast for customer-facing leaders who aren’t here to play defense. We cut through the noise and focus on the signals that matter: the data, insights, and strategies that drive expansion, renewals, and long-term growth.Each episode, we bring in operators and industry leaders to break down:→ How to predict churn and expansion before it’s obvious→ The key signals that separate growth teams from churn managers→ Why CS should be a revenue engine...not just a retention team→ How automation and AI can scale CS without losing the human touchListen to The Growth Signal and start playing to win.
Podcast Insights
Content Themes
The podcast focuses on topics related to proactive revenue strategies, customer success, and team dynamics with episodes covering critical insights like predicting churn, differentiating growth teams from retention teams, and leveraging automation and AI in customer success roles.
Customer Success, Renewals, and Expansion teams are told to own revenue, but they’re stuck on defense. They’re chasing lagging indicators, reacting to churn, and fighting for budget while leadership questions their impact.
The old playbook isn’t working. If you’re waiting until customers raise their hand, you’ve already lost.
It’s time to go on offense.
The Growth Signal is the podcast for customer-facing leaders who aren’t here to play defense. We cut through the noise and focus on the signals that matter: the data, insights, and strategies that drive expansion, renewals, and long-term growth.
Each episode, we bring in operators and industry leaders to break down:
→ How to predict churn and expansion before it’s obvious
→ The key signals that separate growth teams from churn managers
→ Why CS should be a revenue engine…not just a retention team
→ How automation and AI can scale CS without losing the human touch
Listen to The Growth Signal and start playing to win.
In this episode of The Growth Signal, we sit down with Bob Mathers—customer success coach, keynote speaker, and host of The Growth Mixtape—to explore the emotional toll of working in high-pressure CS environments. What starts with a conversation about trauma, perspective shifts, and boundary-setting quickly evolves into a deep dive on why CS professionals are hitting peak stress younger than ever, how our work habits are reinforcing the burnout cycle, and what it really takes to reclaim our energy and impact.
If you’ve ever found yourself answering Slack messages at 9PM or wondering why your “relationship-driven” role feels more reactive than strategic, this episode is for you.
Guest Bio:
Bob Mathers is a customer success coach, keynote speaker, and podcaster with decades of experience helping CS leaders—from scrappy startups to $100M SaaS companies—build sustainable, revenue-driving customer organizations. Known for his no-BS insights and deep empathy, Bob brings clarity to one of the messiest, most misunderstood functions in SaaS.
Main Topics Covered:
Why CS Burnout Is Getting Worse, Not Better – And how the “always on” culture and lack of clear ownership are accelerating it.
The Real Role of CS in Revenue – Why being “relationship-first” doesn’t mean avoiding the number—and why pretending it does is hurting the profession.
Designing Your Calendar Around Energy, Not Urgency – Bob’s framework for mapping energy highs and lows to the right kind of work, and why it might boost your productivity 30%.
Key Moments:
00:00 Introduction and Guest Welcome
00:15 Personal Stories of Overcoming Challenges
03:37 Work-Life Balance and Boundaries
07:39 Customer Success Insights
17:12 Productivity and Energy Management
23:37 Final Thoughts and Contact Information
Welcome to The Growth Signal, where we’re throwing out the old playbooks, and reimagining the Customer Experience.
Connect with Alyssa on LinkedIn
Connect with Amber on LinkedIn
Apply to be a Guest at TheGrowthSignal.com
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.