Practically Tomorrow
Practically Tomorrow
Podcast Description
The world of work is always on the verge of the next big disruption–but how do you make it work for your organization today? The Practically Tomorrow podcast, produced by GoTo, explores emerging tech trends in AI, customer experience, security, and more to uncover practical, ready-to-use strategies. In each episode, industry experts share real-world insights to help you, and your organization, thrive in a constantly evolving landscape. Learn more at GoTo.com.
Podcast Insights
Content Themes
This podcast explores key themes related to emerging technologies, particularly in AI, customer experience, and security. Specific episodes such as Boosting Customer Satisfaction with AI and AI and the Future of Customer Experience highlight practical applications and strategies for integrating AI into organizational operations and enhancing customer interactions.
The world of work is always on the verge of the next big disruption–but how do you make it work for your organization today? The Practically Tomorrow podcast, produced by GoTo, explores emerging tech trends in AI, customer experience, security, and more to uncover practical, ready-to-use strategies. In each episode, industry experts share real-world insights to help you, and your organization, thrive in a constantly evolving landscape. Learn more at GoTo.com.
Max Marchand, Sr. Director of Product Management at GoTo, talks with Adrian Brady-Cesana, founder and Chief Experience Officer at CXChronicles, about how AI is fundamentally changing the way teams build products and deliver customer experiences across The Four CX Pillars. Max and Adrian explore the benefits of AI-driven product development like “vibe coding” to collect customer feedback and accelerate prototyping, the importance of customer personalization, and what it takes to maintain brand trust when AI becomes the first, or a recurring, point of contact with customers. They discuss how AI is blurring traditional job functions and what this means for product, engineering, and UX teams. In this episode, they also highlight GoTo’s 2025 Pulse of Work report. A key finding, 62% of employees said AI is significantly overhyped, but 86% admit they aren’t using AI to its full potential.
Connect with GoTo:
https://www.linkedin.com/company/GoTo
Learn about GoTo:
https://www.goto.com
Read GoTo’s 2025 Pulse of Work Report:
https://www.goto.com/resources/pulse-of-work
Follow Adrian Brady-Cesana:
https://www.linkedin.com/in/adrianbradycesana
Listen to The CXChronicles Podcast:
https://open.spotify.com/show/46c1YHMsx1oXcqeGXJSjhi?si=81aab483736b4913
Learn about CXChronicles:
https://cxchronicles.com
Disclaimer
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