Investing in Conversation – Conflict Management for Managers
Investing in Conversation - Conflict Management for Managers
Podcast Description
Are you a business owner or manager who has to deal with conflict? Whether you have to manage clashes involving colleagues, staff, customers/clients - or anyone else, in this show, you'll find practical tools and tips, along with the knowledge, skills and experiences of other people in your position, to help you resolve the resolvable, manage the manageable and prevent the preventable. That enables you not only to reduce the financial and human costs of conflict; it's also good for your health, the health of your workplace and your bottom line.
Podcast Insights
Content Themes
Focuses on conflict resolution in the workplace, with specific episodes covering topics such as the importance of listening in management and tools for effective dispute resolution. Examples include interviews with experts like sound specialist Julian Treasure, discussing the connection between sound and workplace conflict and introducing resources like 'The Listening Society'.
Are you a business owner or manager who has to deal with conflict? Whether you have to manage clashes involving colleagues, staff, customers/clients – or anyone else, in this show, you’ll find practical tools and tips, along with the knowledge, skills and experiences of other people in your position, to help you resolve the resolvable, manage the manageable and prevent the preventable. That enables you not only to reduce the financial and human costs of conflict; it’s also good for your health, the health of your workplace and your bottom line.
This is another show from my archive. It was recorded in 2014, after I saw my guest (Professor Jesse Stommel) speak at the Higher Education Arts and Humanities conference. What was I doing, hanging around with PH-Ds and Professors? I’ll tell you on the blog at:
https://www.savvybusinessresolutions.com/blog –
a couple of days after this is published.
If you caught Episode 4 of the series, you’ll have heard a couple of clips from this show. I’m re-releasing it in full because it deals with the tug-of-war between ‘real’ and ‘virtual’ communication – which has the potential to cause even more conflict at work today than it did eleven years ago. On the intro, I give some of the credit for that to ‘the rapid development of AI’; and there’s also the spread of hybrid working.
Yes, this conversation was very much education-focused; but I found Jesse’s approach to the challenge of the virtual coming into a ‘real’ environment interesting – and inspiring. I’ll be honest, I couldn’t agree with all his takes, but I did appreciate them. He didn’t just say (as so many of us do), ‘It’s all terrible!’, or, ‘It’s all great!’ He recognised the obstacles – and found ways to turn them into opportunities. That’s a skill which every business leader I’ve ever met has valued.
As always, if you need help with any aspect of conflict management at work – including turning obstacles into opportunities! – come and talk to me. All my details are at:
https://www.savvybusinessresolutions.com
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