Investing in Conversation – Conflict Management for Managers
Investing in Conversation - Conflict Management for Managers
Podcast Description
Are you a business owner or manager who has to deal with conflict? Whether you have to manage clashes involving colleagues, staff, customers/clients - or anyone else, in this show, you'll find practical tools and tips, along with the knowledge, skills and experiences of other people in your position, to help you resolve the resolvable, manage the manageable and prevent the preventable. That enables you not only to reduce the financial and human costs of conflict; it's also good for your health, the health of your workplace and your bottom line.
Podcast Insights
Content Themes
Focuses on conflict resolution in the workplace, with specific episodes covering topics such as the importance of listening in management and tools for effective dispute resolution. Examples include interviews with experts like sound specialist Julian Treasure, discussing the connection between sound and workplace conflict and introducing resources like 'The Listening Society'.
Are you a business owner or manager who has to deal with conflict? Whether you have to manage clashes involving colleagues, staff, customers/clients – or anyone else, in this show, you’ll find practical tools and tips, along with the knowledge, skills and experiences of other people in your position, to help you resolve the resolvable, manage the manageable and prevent the preventable. That enables you not only to reduce the financial and human costs of conflict; it’s also good for your health, the health of your workplace and your bottom line.
As I say on this final show in the first series, the topic is:
‘Something we’ve been talking about since the first episode. … The first word on conflict management is “collaboration”’ and the last is ‘culture’, because that ‘runs under, over, around and through everything you need to collaborate successfully’.
To demonstrate that, there’s a little montage of clips from earlier episodes, with:
- Julian Treasure – on listening,
- Colleen Jolly – on being divided by a common language (who also speaks from experience this time, about going by the book on her first trip to the UK),
- Chris Arnheim – on jargon,
- Graham Music – on empathy,
- Sophie Scott – on the power of speech and
- Jennifer Veitch – on healthy lighting –
Which all touch, either expressly or by implication, on the influence of culture.
The new voice on this show belongs to Prof. David Howes of Concordia University – who demonstrates that ‘universal truths’ may only be universal among people who believe them.
As always, we finish on a light note. To be honest, there are so many laughs in Colleen’s section, she could have covered this as well!; but I go back to the trans-Atlantic networking discussion I dipped into earlier in the series, with:
- Mark Amtower,
- Ardell Fleeson and her British colleague,
- Chris Tollast.
I won’t be away from the pod for long, but while I am, I’ll still be blogging – https://www.savvybusinessresolutions.com/blog – if you:
keep an eye on that or
come and join me on Linkedin – www.linkedin.com/in/sherie-griffiths
I’ll let you know when the new series is ready to go. There are also other projects in the pipeline, which I’ll be posting about in the not too distant future.
In the meantime, if you need help with any aspect of conflict management at work, come and talk to me! All my details are on the website:
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