Investing in Conversation – Conflict Management for Managers
Investing in Conversation - Conflict Management for Managers
Podcast Description
Are you a business owner or manager who has to deal with conflict? Whether you have to manage clashes involving colleagues, staff, customers/clients - or anyone else, in this show, you'll find practical tools and tips, along with the knowledge, skills and experiences of other people in your position, to help you resolve the resolvable, manage the manageable and prevent the preventable. That enables you not only to reduce the financial and human costs of conflict; it's also good for your health, the health of your workplace and your bottom line.
Podcast Insights
Content Themes
Focuses on conflict resolution in the workplace, with specific episodes covering topics such as the importance of listening in management and tools for effective dispute resolution. Examples include interviews with experts like sound specialist Julian Treasure, discussing the connection between sound and workplace conflict and introducing resources like 'The Listening Society'.
Are you a business owner or manager who has to deal with conflict? Whether you have to manage clashes involving colleagues, staff, customers/clients – or anyone else, in this show, you’ll find practical tools and tips, along with the knowledge, skills and experiences of other people in your position, to help you resolve the resolvable, manage the manageable and prevent the preventable. That enables you not only to reduce the financial and human costs of conflict; it’s also good for your health, the health of your workplace and your bottom line.
In the penultimate episode of this first series of the pod, I’m:
- Busting a myth,
- Speaking from experience and
- Sharing a tip,
On a topic which ought to be about bridging relational distance – although it can be quite divisive.
I’ve touched on one component of emotional intelligence (EI) in Episode 5. You’ll hear a couple of short clips from that show – along with another contribution from Graham Music of the Tavistock Centre, on the subject of empathy.
EI is a vital skillset In conflict management. Aside from anything else, it helps us understand fundamental needs – our own and other people’s. As I say on the show:
‘So much conflict flows from misunderstanding around needs’ – so that’s going to be the subject of this week’s blog – published a couple of days after the pod at
https://www.savvybusinessresolutions.com/blog
For now, if you need help with any aspect of conflict management at work, come and talk to me! All my details are on the website –
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