Fandom Unpacked
Fandom Unpacked
Podcast Description
Fandom has long been the heartbeat of in-person sports, music, and entertainment experiences, with modern fans organizing and sharing their love (or despair) across hundreds of different platforms. Fandom Unpacked is a 30-minute ask-me-anything style series where we aim to understand the power of modern fandom by engaging with some of the brightest minds in sports and entertainment. We pose a series of questions to our guests to gain insight into the shape of fandom in their industry, inviting our audience to join in on the fun by participating in our bi-monthly livestreams. Register at https://situationlive.com/fan.
Podcast Insights
Content Themes
The show delves into several themes surrounding fandom, including community building in sports and entertainment, authentic fan engagement, and emotional storytelling, with episodes featuring discussions on immersive experiences like fandom at sea, the evolution of PBS as a trusted media brand, and the passionate commitment of local sports teams.
Come inside the minds of the world’s greatest leaders of live experience brands with the Fandom Unpacked podcast series. Featuring conversations with the leaders on the front lines of brands who shape our culture, join us as we dive into the powers and forces that drive audience connection, loyalty, and lasting fandom.
Hosted by Damian Bazadona (Situation), Peter Yagecic (A Mind at Work Consulting), and Maureen Andersen (INTIX).
Fandom Unpacked is powered by Situation – the world’s leading marketing agency for live experience brands.
Ever wondered how a legendary stage keeps pace with a hundred different audiences at once? We sit down with Carnegie Hall’s Chief Marketing Officer, Sara Villagio, to explore how a 135-year-old institution stays agile, relevant, and deeply human while serving fans who arrive through classical subscriptions, education programs, global tours, and once-in-a-lifetime occasions. From a rebrand that landed quietly and confidently to a St. Patrick’s Day concert reframed as New York’s signature celebration, Sara shares how the team thinks in both seasons and sprints.
We talk about real-world friction and the quirks that make the Hall beloved: scaling digital ticketing while fans still request printed stubs as souvenirs, navigating a multi-door lobby to the breathtaking reveal of Stern Auditorium / Perelman Stage, and the storied climb to the balcony that becomes a rite of passage. Sara explains why education and social impact initiatives are designed to help people solve real problems first, not as a pipeline to paid audiences, expanding what “success” means beyond ticket counts and revenue. She also pulls back the curtain on festivals that blend fandoms, like Nuestro sonidos, where reggaeton, salsa, and orchestral programs lived side by side and invited discovery across genres.
On the data and technology front, we dig into practical AI: using Microsoft Copilot to synthesize customer feedback and surface fixable pain points fast; speeding creative edits with transparent, consent-driven tools; and opening the archives with an agent that answers repertoire questions. And yes, we get into subscriptions; why fixed packages spiked thanks to the Ring Cycle, how seat loyalty still matters, and where Create Your Own fits when demand is high. Along the way, you’ll hear stories of first dates turned decades-long marriages, box office lines that feel uniquely New York, and the words that best capture the room’s charge: electric, magical, powerful, moving.
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Recorded Monday, March 2nd, 2026
Hosts: Damian Bazadona, CEO & Founder, Situation & Meghan Goria, Account Group Director of Arts & Culture, Situation
Guest: Sara Villagio, Chief Marketing Officer, Carnegie Hall
Producer: Peter Yagecic, Founder, A Mind at Work
https://situationinteractive.com
https://intix.org
https://amindatworkconsulting.com
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