The Inn Crowd
The Inn Crowd
Podcast Description
The Inn Crowd Podcast is where hospitality leaders, hoteliers, and travel innovators share the strategies shaping the future of the industry. From revenue optimization and guest experience trends to marketing tactics that drive direct bookings, we dive deep into the business of hospitality. Whether you’re a hotel owner, operator, or industry professional, this is your inside look at what’s working now—and what’s coming next.
Podcast Insights
Content Themes
The podcast addresses themes such as revenue optimization, guest experience trends, and marketing tactics aimed at driving direct bookings. Episodes explore topics like luxury travel experiences, with Margie Jordan discussing personalized itineraries, and strategies for scaling vacation rental businesses, as demonstrated by Josh Hatter's insights into property ownership and direct booking approaches.
The Inn Crowd is where hospitality leaders, hoteliers, and travel innovators share the strategies shaping the future of the industry. From revenue optimization and guest experience trends to marketing tactics that drive direct bookings, we dive deep into the business of hospitality. Whether you’re a hotel owner, operator, or industry professional, this is your inside look at what’s working now—and what’s coming next.
In this inspiring episode of The Inn Crowd, host Jamie Mattingly chats with Britton and Josh, owners and operators of Flathead Lake Resort in Montana, about their remarkable journey from full-time RV life to creating a thriving boutique resort. Discover how they transformed vintage Airstreams into unique glamping experiences, their “raw goods” philosophy for building businesses without massive loans, and how they’ve created authentic community connections in Big Fork, Montana. From paddle-boarding to Monday night margaritas to providing attainable housing for the local workforce, learn how these former event marketers built a seasonal business that honors the property’s 1948 heritage while serving modern adventure travelers just 45 minutes from Glacier National Park.
🔑 Key Takeaways & Topics
- The “Raw Goods” business philosophy: How to build a hospitality business by partnering with others who have complementary assets instead of taking on massive debt
- Seasonal business strategies: Managing a 3-4 month operating season in Montana while creating year-round revenue through long-term winter rentals and workforce housing solutions
- Authentic vintage branding: Restoring 1955-1988 Airstreams while maintaining their original character and creating Instagram-worthy nostalgic experiences
- Community integration over corporate hospitality: Taking guests paddle-boarding to local bars, building relationships with town restaurants, and becoming neighborhood pillars rather than isolated resorts
- Transparent communication strategy: How to get ahead of potential negatives (road noise, authentic Montana tractors) by spinning them as authentic local experiences
- The Office Dropouts expansion: Launching a podcast and daily email for “rebels, dreamers, and cubicle dodgers” as an additional revenue stream and brand extension
🌐 Guest Links
- Britton and Josh, Owners & Operators, Flathead Lake Resort
- Flathead Lake Resort Website: flatheadlakeresort.com
- Instagram: @flatheadlakeresort
- Office Dropouts Podcast & Daily Dropout Email: Available through flatheadlakeresort.com
🎧 Jamie’s Links
- Website: duvalstreetmedia.com
- Instagram: @duvalstreetmedia
- Podcast Info & Guest Submissions: duvalstreetmedia.com
📌 Mentioned in the Show Notes
- Flathead Lake Resort established in 1948 by original owners Marion and Martin
- Located 45 minutes from Glacier National Park in Big Fork, Montana
- Vintage Airstreams from 1955-1988 available for glamping experiences
- Stargazing, sunset experiences, and community campfires offered
- Daily Dropout email and Office Dropouts podcast launching soon
- Attainable housing solutions for tourist town workforce challenges
- Monday night margaritas via paddle board/kayak to local bar
- Riverside recording platform recommended for podcasters
- “Come as guests, leave as friends” hospitality philosophy
- Teardrop campers with no electric or running water (body wipes provided)
- ‘Who Gives a Crap toilet paper’ and other eco-friendly brand partnerships
- Blue Land soap dispensers and locally-made Missoula coffee for guests
Disclaimer
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