The Ops Drop
The Ops Drop
Podcast Description
Welcome to The Ops Drop, a podcast designed for business operators who want actionable insights to build solid foundations for scalable growth. Created by Darren Fay and Mackenzie Hughes—industry veterans with deep expertise in Revenue Operations and Product Operations—this show brings quick, focused content perfect for professionals with busy schedules and short attention spans. At The Ops Drop, we explore every facet of operations—vision, culture, processes, tools, and strategies—because operations is at the heart of everything a business does. Whether you’re in a startup or a public tech company, operations evolve, and so do we. Tune in for expert-led discussions packed with real-world experience to help you stay ahead in a fast-changing world.
Podcast Insights
Content Themes
The show explores various aspects of operations including vision, culture, processes, tools, and strategies, with episodes like S2.E1 examining product leadership challenges and the intricacies of bridging gaps between teams, ensuring that listeners receive practical advice applicable to both startups and established tech companies.
Welcome to The Ops Drop, a podcast designed for business operators who want actionable insights to build solid foundations for scalable growth. Created by Darren Fay and Mackenzie Hughes—industry veterans with deep expertise in Revenue Operations and Product Operations—this show brings quick, focused content perfect for professionals with busy schedules and short attention spans. At The Ops Drop, we explore every facet of operations—vision, culture, processes, tools, and strategies—because operations is at the heart of everything a business does. Whether you’re in a startup or a public tech company, operations evolve, and so do we. Tune in for expert-led discussions packed with real-world experience to help you stay ahead in a fast-changing world.
Remember in the ZIRP days when design was all about “the art of the craft”? These days, the best design leaders are thinking differently about design. We met with Juli Duffer, who has been leading design and research teams for 20 years, and is currently the SVP of Design at FactSet. As an established design leader, her emphasis has been in defining and driving UX strategy, establishing UX as a key business function, and building and scaling design organizations. She spent seven years teaching and loves mentoring and coaching the wonderful humans on her team. This episode explores how design teams are adapting to a more commercial, resource-constrained tech environment – highlighting how to assess org maturity, tie design to business outcomes, operate in different team models, and stay relevant amid AI, CMS tools, and rising complexity.
Time Stamps:
00:30 Majortech trends impacting how we approach design
03:00 Designing for business impact
05:10 Design and the customer journey
07:15 Business metrics for designers
10:10 Finding design-friendly environments
14:35 How to measure research and design impact
16:15 Finding design leaders in the age of commercialization
17:55 How designers can work better within their teams, post ZIRP
26:05 Setting up the best organization structure for design
27:45 Best design resources
Disclaimer
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