Streamline and scale operations with AI, not inefficiency and slop. AI agents do not fix a broken process, they just make the slop go faster. Map the customer journey and fix the process first.

💠 Key Insights1. Why Map the Customer Journey Before You Deploy AI?

AI deployed without a mapped customer experience leaves customers stuck in loops yelling ”representative!” Map the journey first .

2. Why Does AI Make Inefficiency Worse?

AI accelerates whatever process it touches, including the waste. Clean your data first, optimize, then automate.

3. How Should You Measure and Budget an AI Agent?

Measure every agent by outcome, not usage: set the KPI up front, and if an agent still doesn't do its job after training, fire it. Compare token cost to FTE cost and cap usage to protect your margins.

⚡ The Show Log | Season 2 | Episode 21 | Live Event

🎙️ Host & Moderator: Sanjay Kalluvilayil | Founder & CEO | Stonehaas Advisors | Creator & Host | The AI Space Podcast

🎤 Guest MC: Wendi R. Wilburn | CEO | Tech Titans

🎙️ Guests:

– Shuchi Agrawal | CAIO | Global Banking and Financial Group

– Alex Siskos | SVP, Strategy | Everseen- Rahul Bhavsar | Founder & CEO | AI Xccelerate

– Tye Threats | Founder & CEO | WTV Consulting Group

📍 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Dallas, TX

📅 Recording: Thursday, June 25, 2026

🔔 Subscribe: https://www.youtube.com/@TheAISpacePodcast?sub_confirmation=1Key Links:

🌐 Website: https://theaispacepodcast.ai

📅 Calendar: https://calendly.com/sanjay-stonehaasadvisors/ai-advantage-15-min

🔗 Platforms: https://theaispacepodcast.ai/platforms

📬 Newsletter: https://newsletter.theaispacepodcast.a

i📅 Events: https://luma.com/theaispacepodcast

📝 Transcript: https://theaispacepodcast.ai/s2-e21-how-founders-scale-operations-with-ai

👤 Guest Bios

– Shuchi Agrawal leads AI execution for a global banking group.

– Alex Siskos leads growth strategy at Everseen, a Cork, Ireland computer vision company.

– Rahul Bhavsar is a former CTO building AI employees at AI Xccelerate.

– Tye Threats led operations and IT implementations for two decades before founding WTV Consulting Group.

📈 Host Bio: Sanjay Kalluvilayil helps AI businesses win clients, convert sales, and scale operations to maximize cash flow and valuation. As a trusted advisor and fractional CXO, he brings 30+ years of expertise spanning Big 4 consulting, Fortune 500 transformation, and start-up acceleration.

🎯 Company Bio: At Stonehaas Advisors, we help AI founders overcome growth and cash flow challenges with GTM strategies that drive organic growth, capital raises, and strategic exits.

Chapters

00:00 Trailer: If It Doesn't Do a Job, Fire It

02:27 Intro: Streamlining Operations With AI

03:01 Meet the Panel: 2026 Goals

09:00 Buying AI Before Defining the Problem

10:39 The VA No-Show and the Case for AI Agents

11:33 Build Your Own AI Assistant With Claude Code

13:08 Computer Vision at Self-Checkout

20:47 Bank AI Stack: Databricks and Garbage In

27:58 AI Employees: Text, Voice, and Vision

33:39 AI in the Call Center: Assist and Containment

37:16 Agent, Human Please: Map the Customer Journey

40:27 Drive-Thru Voice AI and Declaring AI as AI

43:35 Autonomous Agents: OpenClaw, Mythos, Hermes

47:13 Building AI Ethically and Responsibly

52:04 Closing Advice: Design Smartly

54:05 Token Cost vs FTE Cost: The $500K AI Bill

54:51 Audience Q&A: Staying Ahead of Your Agent

56:32 93 % AI vs 82 %Doctors

1:00:31 Token Leaderboards vs Real Outcomes

1:04:12 When to Switch From Humans to AI Agents

❓ Questions

This Episode Answers How do you streamline and scale operations with AI?

Why map the customer journey before deploying AI agents? How much does an AI agent cost compared to an employee? Should AI approve a loan without a human in the loop?

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