KPI Fireside: A Continuous Improvement Podcast
KPI Fireside: A Continuous Improvement Podcast
Podcast Description
KPI Fireside is the podcast for business leaders, process improvement professionals, and anyone passionate about making things better. Through insightful interviews with industry leaders, innovators, and changemakers, we explore the stories behind successful Continuous Improvement journeys.Hosted by KPI Fire, this podcast dives deep into Lean Six Sigma, Strategy Execution, KPI Management, and Operational Excellence—helping you overcome obstacles and drive real impact in your organization.
Podcast Insights
Content Themes
The podcast explores key concepts such as Lean Six Sigma, KPI Management, Strategy Execution, and Operational Excellence. Episodes often feature practical advice and insights, such as Nick Katko discussing how Lean Accounting can enhance ROI, while highlighting common pitfalls in Lean journeys and reframing cost savings as value creation.
KPI Fireside is the podcast for business leaders, process improvement professionals, and anyone passionate about making things better. Through insightful interviews with industry leaders, innovators, and changemakers, we explore the stories behind successful Continuous Improvement journeys.
Hosted by KPI Fire, this podcast dives deep into Lean Six Sigma, Strategy Execution, KPI Management, and Operational Excellence—helping you overcome obstacles and drive real impact in your organization.
In this episode of KPI Fireside, Keith Norris sits down with Bob Luna, a leader who has scaled businesses from $3 million to $500 million across industries like medical devices, pharmaceuticals, and even Amazon and Procter & Gamble. With over 30 years of experience, Bob shares why emotional intelligence (EQ) and extreme ownership are just as critical to improvement as value stream maps and throughput metrics.
Bob breaks down how to cut through the noise of measuring “30 or 40 things” to focus on the few metrics that truly drive results, like cycle time, defects, and Net Promoter Score (NPS). He also explains how leaders can prepare their teams emotionally and culturally to actually embrace process improvement, not resist it.
🔻 Why customer feedback through NPS can’t just be collected—it has to drive action
🔻 How EQ and ownership accelerate Lean and CI initiatives across every level of an organization
🔻 The hidden cost of poor processes (and why it often eats up 30% of revenue)
🔻 Practical ways leaders can simplify metrics, build capability, and avoid firefighting
Whether you’re leading a team of 20 or a company of 20,000, Bob’s insights show how the right mix of people, process, and metrics can turn improvement into real, sustainable growth.
🔗 Connect with Bob Luna on LinkedIn: https://www.linkedin.com/in/bob-luna-2b36b68/
🎙 Hosted by Keith Norris – https://www.linkedin.com/in/keithnorris/
🎧 Listen on Apple Podcasts, Spotify, YouTube, and everywhere you get your podcasts.
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.