How do top women leaders at Axis Bank build lasting customer relationships?In this episode, we explore real stories around customer experience in banking, the importance of listening with empathy, and how banks can respond to social media complaints the right way. You'll also hear about balancing digital vs physical banking, and how inclusive practices make banking better for everyone. Watch now to learn what truly drives customer retention — and how trust is built, one conversation at a time.Speakers-Vandana Garg: Senior Vice President II, Wholesale Credit – Large Corporates, Axis BankDeepti Radkar: Executive Vice President & Head – Service Recovery and Digital Servicing, Axis BankPiyali Reddy: Senior Vice President II & Head – Corporate Communications, Axis BankChapters:0:00 – Introduction 2:10 – Meet the Speakers & Customer-Centric Initiatives4:09 – Importance of Customer Experience & Retention5:11 – Service Challenges & Empathy in Banking6:01 – Women’s Strengths in Customer Service7:19 – Customer Acquisition: Power of Listening8:08 – Handling Social Media Complaints Effectively11:03 – Building Trust in Customer Relationships12:49 – Digital vs Physical: The Hybrid Banking Experience14:33 – Branch Network & Personal Touch in Banking16:10 – Resolving Complaints: The Value of Listening17:01 – Corporate Banking Products Impacting Lives18:54 – Inclusivity & Empathy as Core Values20:17 – Communication Strategies & Fraud Awareness22:17 – Women’s Financial Discipline & Empowerment23:45 – Proactive Solutions: Using Data & AI25:20 – End: The Human Touch in Banking#CustomerExperience #CustomerService #WomenInBanking #DigitalBanking #InclusiveBanking #CustomerFirst #WomenEmpowerment #CustomerRetentionSUBSCRIBE TO US: https://www.youtube.com/@OpenDialogueByAxis Download Axis Bank App: https://play.google.com/store/apps/de…For more informative videos and discussion on important topics related to Banking, finance & economics:LinkedIn – https://in.linkedin.com/company/axis-bank Instagram – https://www.instagram.com/opendialoguebyaxisbankFacebook – https://www.facebook.com/axisbank/Twitter – https://x.com/AxisBankCopyright:©Axis Bank Limited [2025]. All rights reserved. This video and all other videos in this channel are protected by copyright law and may not be used or reproduced without the express written permission of the copyright owner.STATUTORY DISCLAIMER:By accessing this video podcast “Podcast”, I acknowledge that Axis Bank Limited and its subsidiaries (”AXIS BANK”) makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. The information, opinions, and recommendations presented in this Podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional advice. Unless specifically stated otherwise, AXIS BANK does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. Moreover, AXIS BANK makes no warranty that this Podcast, or the server that makes it available, is free of viruses, worms, or other elements or codes that manifest contaminating or destructive properties.AXIS BANK EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OF, REFERENCE TO, RELIANCE ON, OR INABILITY TO USE, THIS PODCAST INFORMATION PRESENTED IN THIS PODCAST