James Bennet MBE is a corporate advisor supporting The Kings Trust, an entrepreneur, a ScaleUp Group Partner and former EY partner.

In this episode John and James unpack the realities ofpartnering with large organisations. While many founders aspire to collaborate with big brands, James explains that these relationships are often slower and more complex than expected. Success starts with understanding incentives—whythe partner would engage, how they generate revenue, and whether the partnership genuinely drives growth. Rather than relying on large firms to create traction, he suggests that businesses often achieve better results by winning customers first and using that demand to attract partners.

The conversation also highlights the importance of product–market fit, focusing on solving real customer pain points, and building trust through empathy, influence, and consistent delivery.

The discussion also explores the evolving role of AI, with James emphasising the need for “trusted AI” supported by clear guardrails and realistic expectations. He notes that while many organisations talk about AI strategy, the real challenge lies in adoption and execution. Across both partnerships and technology, the key message is human-centric: be clear on your goals, understand the motivations of those you work with, and invest in relationships over time. By asking the right questions, aligning expectations, and following through on commitments, businesses can build lasting trust andunlock more meaningful growth opportunities.