Conversations with Industry Leaders
Conversations with Industry Leaders
Podcast Description
Conversations with Industry Leaders is your gateway to exclusive insights from the minds shaping today’s industries. Join host Dr. Ying Wu as she sits down with visionary leaders, innovators, and experts to discuss the latest trends, challenges, and breakthroughs in the business world.
Whether you're a student looking to learn from real-world professionals, an aspiring leader seeking career insights, or a seasoned executive staying ahead of industry trends, this podcast brings you expert knowledge, actionable strategies, and thought-provoking discussions—all in one place.
Podcast Insights
Content Themes
The podcast covers diverse themes such as technology, sustainability, search marketing, and corporate responsibility. Notable episodes include discussions on the intersection of sustainability and digital solutions with NCR Atleos and the transformative impact of AI on search marketing with Jon Earnshaw, providing audiences with a blend of expert knowledge and practical strategies tailored for different professionals.
Conversations with Industry Leaders is your gateway to exclusive insights from the minds shaping today’s industries. Join host Dr. Ying Wu as she sits down with visionary leaders, innovators, and experts to discuss the latest trends, challenges, and breakthroughs in the business world.
Whether you’re a student looking to learn from real-world professionals, an aspiring leader seeking career insights, or a seasoned executive staying ahead of industry trends, this podcast brings you expert knowledge, actionable strategies, and thought-provoking discussions—all in one place.
In this episode of Conversations with Industry Leaders, Dr Ying Wu speaks with Steve Baker, Director of Client Servicing Europe at Clearwater Analytics. Drawing on over 25 years of experience in financial services, Steve offers practical insights into building lasting client relationships, navigating challenges, and leveraging technology for strategic advantage.
Steve Bakeris Director of Client Servicing Europe at Clearwater Analytics. He brings decades of experience in investment banking, security services, and asset management, with a specialism in strategic client servicing and leadership.
Key topics discussed:
🔹Steve’s career journey and lessons learned from working with high-demand clients in London
🔹The qualities essential for leadership in client relationship management: trust, honesty, integrity, and respect
🔹How to manage unrealistic client demands and build long-term trust
🔹The impact of generative AI and Salesforce integration on modern client servicing
🔹Current trends shaping client relationship expectations in fintech and financial services
🔹Practical tips for future leaders on mapping relationships, using data like NPS and CSAT scores, and applying transferable skills from retail and hospitality
🔹Using technology and data-driven methods to improve service quality, client retention, and business growth
Whether you’re starting your career or leading client teams, this episode offers valuable advice on becoming a better relationship builder in today’s competitive landscape.
🙋♀️ Join Dr. Ying Wu on LinkedIn for more conversations, insights, and behind-the-scenes from Conversations with Industry Leaders.
Disclaimer
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