The Adoption Curve
The Adoption Curve
Podcast Description
Welcome to the Adoption Curve podcast.
Over the course of this series, we'll dive into what learning and enablement leaders are really doing every day to move beyond reactive training, bridge the gap between leadership vision and frontline needs, and unlock the true value of their technology investments.
Join host Sean Adams as he uncovers the frameworks, strategies, and practical approaches that turn technology from a cost center into a competitive advantage.
Podcast Insights
Content Themes
The podcast emphasizes themes related to software adoption, learning and development practices, and technology implementation. Specific episodes discuss frameworks such as the 4-step guide to tech adoption, and case studies on improving ROI with tailored training programs, highlighting the importance of aligning training with business outcomes.
Welcome to the Adoption Curve podcast.
Over the course of this series, we’ll dive into what learning and enablement leaders are really doing every day to move beyond reactive training, bridge the gap between leadership vision and frontline needs, and unlock the true value of their technology investments.
Join host Sean Adams as he uncovers the frameworks, strategies, and practical approaches that turn technology from a cost center into a competitive advantage.
Check out iorad’s interactive tutorial builder: https://www.iorad.com
Scaling Customer Success with Samantha Murray: Experience as a Growth Lever
In this episode of The Adoption Curve, I sit down with Samantha Murray, Go-to-Market & Customer Experience Strategist at AlignedCX, to discuss how to use experience as a growth lever and share practical frameworks for learning and development leaders.
Samantha reveals why adoption is a two-way street and explains how aligning internal teams to customer outcomes drives faster scale. We also dive into her People Experience as a Product operating model—an agile, empathy-driven framework you can implement immediately to improve technology adoption and training effectiveness.
If you’re an L&D professional, enablement leader, or customer success manager looking to increase user adoption and remove friction from the customer journey, this conversation gives you the exact playbook to start today.
💡 FREE RESOURCE: THE SERVICE BLUEPRINT FOR ADOPTION – https://book.iorad.com/adoption-curve
SOCIALS:
👨💻 Connect with Sean – https://www.linkedin.com/in/sean-adams-sales/
👩💻 Connect with Samantha – https://www.linkedin.com/in/samantha-murray613/
🌍 IORAD website – https://www.iorad.com
⏰ TIMESTAMPS
00:00 – Samantha’s career journey from marketing to customer success
06:41 – Early-stage strategies for scaling customer enablement
09:35 – Adoption as a two-way street: customer & company alignment
12:40 – Building empathy through user research & journey mapping
16:51 – Shifting from outputs to business outcomes
25:16 – The 4-stage People Experience as a Product methodology
33:42 – Prioritizing solutions with the Cost of Delay framework
38:13 – Using service design to uncover internal friction points
48:37 – Leveraging partner ecosystems for customer success
#LearningAndDevelopment #EmployeeEnablement #TechAdoption #CustomerSuccess #ChangeManagement #InteractiveTraining
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