Healthcare Business Thrivecast
Healthcare Business Thrivecast
Podcast Description
Healthcare Business Thrivecast is the go-to podcast for health professionals looking to grow and future-proof their businesses. Hosted by Randall Cooper, Antony Hirst, and Michael Kenihan—physiotherapists turned business strategists—we tackle the real challenges of running a healthcare business. From scaling operations to enhancing patient experience, we share expert insights and actionable strategies. If you're a clinic owner or health professional, tune in and take your business to the next level!
Podcast Insights
Content Themes
The podcast focuses on critical topics such as personal branding in healthcare, equity partnerships, patient experiences, and sustainable business growth, with episodes like Building Your Personal Brand in Healthcare discussing trust and digital presence, and The Partnership Discussion examining how equity can enhance service offerings and retention.
Healthcare Business Thrivecast is the go-to podcast for health professionals looking to grow and future-proof their businesses. Hosted by Randall Cooper, Antony Hirst, and Michael Kenihan—physiotherapists turned business strategists—we tackle the real challenges of running a healthcare business. From scaling operations to enhancing patient experience, we share expert insights and actionable strategies. If you’re a clinic owner or health professional, tune in and take your business to the next level!
Summary
In this episode of the Healthcare Business Thrivecast, host Randall Cooper interviews Bevan Colless, a physiotherapist who co-founded Tokyo Physio with his wife, Vanessa. They discuss their journey from starting a single clinic in Tokyo to expanding to 13 clinics across Japan and Singapore, including ski resort locations. Bevan shares insights on managing a business with his wife, navigating the complexities of starting a clinic in a foreign country, and the importance of company culture. He also reflects on the unique challenges and opportunities in the healthcare market in Asia, particularly for expats. The conversation concludes with Bevan's advice to his younger self regarding business growth and organisation.
Takeaways
Bevan and Vanessa started Tokyo Physio in 2002 with no long-term plan.
The couple has evolved their roles in the business over time.
Starting a clinic in Japan presented unique challenges and opportunities.
The expat community in Japan was a key market for their clinics.
Bevan emphasises the importance of company culture and values.
They have implemented structured training for seasonal staff in ski resorts.
The cafe concept in their clinics enhances customer experience and visibility.
Bevan believes Australian physiotherapists are among the best in the world.
The business has grown significantly since hiring a consultant for the organisation.
Future plans include expanding into more ski resorts and military bases.
Chapters
00:00 Introduction to Healthcare Business Thrivecast
00:58 Bevan Collis: Journey to Tokyo Physio
03:45 Building a Business Together: Bevan and Vanessa
07:16 Starting a Clinic in Japan: The Early Days
10:56 Expanding Beyond Tokyo: The Ski Resort Clinics
14:24 Navigating the Business Landscape in Asia
17:47 Creating a Positive Company Culture
21:26 Balancing Clinical Work and Business Management
24:50 Future Plans and Growth Opportunities
28:38 The Unique Cafe Experience in Clinics
32:01 Advice to His Younger Self
Resources & Links: www.learn.physio – Evidence-based courses for health professionals
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