Healthcare Business Thrivecast
Healthcare Business Thrivecast
Podcast Description
Healthcare Business Thrivecast is the go-to podcast for health professionals looking to grow and future-proof their businesses. Hosted by Randall Cooper, Antony Hirst, and Michael Kenihan—physiotherapists turned business strategists—we tackle the real challenges of running a healthcare business. From scaling operations to enhancing patient experience, we share expert insights and actionable strategies. If you're a clinic owner or health professional, tune in and take your business to the next level!
Podcast Insights
Content Themes
The podcast focuses on critical topics such as personal branding in healthcare, equity partnerships, patient experiences, and sustainable business growth, with episodes like Building Your Personal Brand in Healthcare discussing trust and digital presence, and The Partnership Discussion examining how equity can enhance service offerings and retention.
Healthcare Business Thrivecast is the go-to podcast for health professionals looking to grow and future-proof their businesses. Hosted by Randall Cooper, Antony Hirst, and Michael Kenihan—physiotherapists turned business strategists—we tackle the real challenges of running a healthcare business. From scaling operations to enhancing patient experience, we share expert insights and actionable strategies. If you’re a clinic owner or health professional, tune in and take your business to the next level!
In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenahan, and Antony Hurst delve into the importance of metrics in healthcare, focusing on Key Performance Indicators (KPIs) and their role in improving practice management and patient outcomes. The discussion covers the distinction between qualitative and quantitative measures, common misconceptions about KPIs, and the significance of availability in practice. The hosts emphasize the need for meaningful metrics that are relevant to the business and the importance of sharing these metrics with staff to foster accountability and improvement. They also explore the role of technology in managing data and the common pitfalls to avoid when implementing KPIs. The episode concludes with final thoughts on the importance of involving staff in the KPI process and ensuring that metrics are fit for purpose.
Takeaways
Metrics are essential for successful healthcare practices.
KPIs should be relevant and actionable for the business.
Qualitative measures are as important as quantitative ones.
More data does not necessarily lead to better insights.
Availability of practitioners affects patient bookings.
KPIs can improve patient outcomes and practice sustainability.
Staff performance can be objectively assessed using KPIs.
Leading measures are more effective than lagging ones.
Technology can streamline data management and reporting.
Involving staff in the KPI process fosters a positive culture.
Sound Bites
”More data is not always better.”
”KPIs keep you accountable.”
”What gets measured gets done.”
Chapters
00:00 Introduction to Metrics in Healthcare
01:14 The Importance of Data-Driven Healthcare
03:57 Qualitative vs Quantitative Measures
06:56 Misconceptions About KPIs
08:29 Key Performance Indicators Explained
11:01 The Role of Availability in Practice Growth
12:56 Using Data to Improve Patient Outcomes
14:29 Induction and Understanding KPIs
17:19 Meaningful KPIs and Their Implementation
19:17 Leading vs Lagging Measures
20:50 Sharing KPIs with Staff
23:54 Engaging Staff with KPIs
26:05 Technology and Data Management
28:32 Closing Thoughts on KPIs
@hcbthrivecast
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