Housing Hive
Housing Hive
Podcast Description
Prodo has created a growing community for social housing professionals to share, collaborate and support each other. Make sure you join our next event to find out what it's all about!
Podcast Insights
Content Themes
The show emphasizes digital inclusion, tenant engagement, and innovation within social housing. Key episodes include discussions on strategies for combating digital exclusion, leveraging reward programs to engage tenants, and the implications of AI on housing services, providing concrete examples like the Importance of Tenant Engagement and developments in self-service applications.
Prodo has created a growing community for social housing professionals to share, collaborate and support each other. Make sure you join our next event to find out what it’s all about!
Introducing our special guests:
Mark Tasker, Customer Relations & Service Improvement Manager at Ongo Homes and Luke Beard, Assistant Director of Technical Services at ARK Consultancy Ltd
Awaab’s Law comes into force in just four months — requiring all social landlords to investigate damp and mould within 10 working days, those deemed to be high risk to be made safe within 5 working days, emergencies must be investigated and actioned within 24 hours – reports must be provided to tenants within 3 working days, and if the property cannot be made safe, the landlord must offer an alternative arrangement.
June’s Housing Hive explored what these timescales meant for service design, budgets, and governance. A panel of housing professionals shared how they prepared.
Timestamps:
00:00 Introduction and Webinar Overview
01:28 Context and Background of Arab's Law
03:51 Legal Requirements and Compliance
06:11 Challenges and Proactive Measures
07:41 Panelist Introductions
09:13 Ongo's Approach to Damp and Mold
21:11 Discussion on Data and Systems
26:24 Raising Standards for Safe Homes
27:03 Engaging with Residents for Better Communication
27:38 Successful Methods for Tenant Education
28:53 Community Voice and Feedback
29:16 Best Practices in Client Deployment
31:25 Digital Methods and Tenant Portals
32:58 Contractor Management Concerns
35:36 Addressing No Access Cases
40:20 Legislative Changes and Resource Impact
48:21 Final Thoughts and Future Sessions
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