Shawntea “Taya” Goardan is a dynamic educator, author, keynote speaker, and healthcare innovator dedicated to disrupting the status quo in healthcare to create positive, meaningful change. With more than two decades of industry experience, she blends expert healthcare policy knowledge with a passion for collaboration and continuous improvement, inspiring leaders to elevate patient care, operational performance, and organizational strategy.

Taya currently serves as CEO of Atlas * Perpetua Healthcare Consulting, where she helps organizations transform their RC, Compliance, and Operational excellence strategies. She is also a sought-after educator and professor, sharing her insights with future leaders and seasoned professionals alike. Tay holds an MBA from Creighton University and a Bachelor’s from Bellevue University. She is also a fellow and board-certified medical practice executive (FACMPE) and a Certified Medical Office Manager (CMOM).

As an accomplished author and thought leader, Taya has coauthored industry-leading books, including Revenue Cycle Management: Don’t get lost in the financial maze, and contributed to key healthcare innovation publications. She is active in National Associations, serving on councils and workgroups that shape healthcare policy and advocacy, and frequently speaks at major industry events.

Whether she’s on stage as a keynote speaker, in a classroom as an educator, or behind the mic connecting with listeners, Taya Chapions has a core message: It’s a great time to be in healthcare, if you’re up for change and up for challenge.” Her work empowers leaders to rethink systems, embrace innovation, and pursue meaningful improvement every day.

I’m Cissy, your host of the Hidden Pulse with Cissy, where we explore the stories, systems, and conversations shaping the dental and medical healthcare. My goal is to talk with every individual in the industry, from front-office staff running day-to-day operations to doctors and the CEOs of dental and medical companies. With passion for insight, impact, and meaningful dialogue, I bring together voices that challenge the status quo and inspire thoughtful change. Each episode is about uncovering the individual and thier journey, and how they drive progress, because the most important truths are often the ones you don’t hear out loud.

My contact information is:

Cissy Mangrum, MBA, CMPE, CPC, GSD

Principal Consultant and Founder of MaximizeRCM Consulting & Chief Revenue and Growth Officer of RevTech Partners

Reach out to me @ [email protected] or [email protected]