As soft market conditions return, insurers and MGAs face a tougher question than simply how to compete on price: where can they create an operational advantage?

In this episode of the FintechOS Evolv Podcast, Duncan Leask, Managing Director at Monuments Consultancy and insurance industry advisor with more than 40 years of experience, joins Gerry Goodwin, VP Commercial at FintechOS, for a candid discussion about what it takes to remain competitive as market conditions change.

They explore where AI can genuinely improve insurance operations, why underwriting expertise should be augmented rather than automated away, and how better data and scalable technology can support efficiency, growth, and long-term business value.

Key takeaways:

• Why operational efficiency matters even more in a soft market.
• Where AI can remove manual work and give underwriters more time for higher-value decisions.
• Why data quality and technology choices can influence scalability and valuation.
• How insurers and MGAs can modernize without adding more complexity.
• Why the best technology decisions start with a clear business problem.
• How leaders can balance efficiency today with growth tomorrow.

Whether you’re leading an insurer, MGA, or broker, this conversation offers a practical perspective on using technology with purpose and building a more agile, scalable insurance business.

About FintechOS

FintechOS is the agentic platform for Unified Product Operations, supporting banks, insurers and other financial services companies across Europe and the United States to deliver product innovation and faster modernization. Unified Product Operations is the approach by which a financial institution unifies the entire lifecycle of a product, from design and launch to pricing, origination and servicing, into a single operational flow, removing the fragmentation caused by complex processes and a multitude of decoupled systems. Through its AI-native platform, FintechOS provides this unified layer, helping organizations launch and manage financial products faster and more efficiently.