The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants
The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants
Podcast Description
The CX & Culture Connection Podcast with Host Matt Egol of JourneySpark
This is a podcast or CX Leaders who looking to drive growth and innovation through the connection of customer experience and culture.
To learn more about Matt Egol and JourneySpark please visit the website: https://www.journeysparkconsulting.com/ where you can set up a consultation with Matt and his team.
For guest spots on this podcast please reach out to [email protected]
Podcast Insights
Content Themes
The podcast covers a range of content themes centered around customer experience, employee engagement, and cultural transformation. Notable episodes discuss leveraging AI in customer experience, emotional connections in B2B interactions, and data-driven decision-making strategies, providing listeners with actionable insights into modern CX challenges and innovations.
The CX & Culture Connection Podcast with Host Matt Egol of JourneySpark
This is a podcast or CX Leaders who looking to drive growth and innovation through the connection of customer experience and culture.
To learn more about Matt Egol and JourneySpark please visit the website: https://www.journeysparkconsulting.com/ where you can set up a consultation with Matt and his team.
For guest spots on this podcast please reach out to [email protected]
Customer experience is often treated as a technology initiative, but the deeper challenge is organizational: creating a shared mission, aligning leaders, and turning customer-centric principles into consistent behaviors.
Matt Egol and Jeannie Walters discuss how organizations can move from reactive CX and break-fix thinking toward a more proactive approach grounded in mission, emotion, culture, and business outcomes. They explore what customers should feel, why journey maps often miss the customer's actual perspective, and how leaders can build the behaviors and cultural commitment needed to sustain customer experience over time.
Listen on Spotify.
https://open.spotify.com/show/2OKVpTrPgHPnSw2WeZWJpM?si=-1nDvG10QuGSnoxYfsRmUQ
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