The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants
The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants
Podcast Description
The CX & Culture Connection Podcast with Host Matt Egol of JourneySpark
This is a podcast or CX Leaders who looking to drive growth and innovation through the connection of customer experience and culture.
To learn more about Matt Egol and JourneySpark please visit the website: https://www.journeysparkconsulting.com/ where you can set up a consultation with Matt and his team.
For guest spots on this podcast please reach out to [email protected]
Podcast Insights
Content Themes
The podcast covers a range of content themes centered around customer experience, employee engagement, and cultural transformation. Notable episodes discuss leveraging AI in customer experience, emotional connections in B2B interactions, and data-driven decision-making strategies, providing listeners with actionable insights into modern CX challenges and innovations.
The CX & Culture Connection Podcast with Host Matt Egol of JourneySpark
This is a podcast or CX Leaders who looking to drive growth and innovation through the connection of customer experience and culture.
To learn more about Matt Egol and JourneySpark please visit the website: https://www.journeysparkconsulting.com/ where you can set up a consultation with Matt and his team.
For guest spots on this podcast please reach out to [email protected]
This episode examines how customer experience, culture, and leadership experience intersect when strategy is grounded in lived experience rather than abstraction.
Matt Egol is joined by Simon Robinson, CEO of Holonomics and co-author of Designing Customer Experience with Soul, to explore why organizations struggle to implement strategy even when it is clearly defined. Simon introduces the Holonomics framework, emphasizing wholeness, dialogue, and universal human values as foundations for meaningful CX transformation.
Together, they discuss leadership experience as a missing connector between CX and EX, the limits of analytics-only approaches, and how strategy becomes actionable when it is understood as a shared narrative.
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