Mission: Ops possible. By Forest Admin
Mission: Ops possible. By Forest Admin
Podcast Description
Our podcast dedicated to operations. We invite the best Ops leaders to share their vision, ideas, stories and tips.
Podcast Insights
Content Themes
The podcast covers essential topics in operations management, including scaling challenges, customer experience strategies, and the use of AI tools for process improvement, with example episodes discussing best practices in team promotion and customer satisfaction.
Our podcast dedicated to operations. We invite the best Ops leaders to share their vision, ideas, stories and tips.
Mission Ops: Possible
A podcast where top Ops leaders share strategies, challenges, and lessons from the field.
https://www.forestadmin.com/blog/tag/podcast
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Episode 9
Guest: Martin Bouvier, Head of Customer Onboarding at Qonto
Host: Guillaume, Head of Marketing at Forest Admin
——00:00 Introduction00:52 Meet Martin Bouvier from Qonto01:40 Understanding Qonto's Onboarding Process02:51 Challenges in Onboarding and Compliance04:41 Implementing Forest Workflows05:35 Benefits of Forest Workflows06:38 Pilot Project in Belgium09:28 Standardizing Procedures Across Markets11:13 Impact on Onboarding Teams16:38 Future of Forest Workflows and AI Integration18:02 Conclusion and Final Thoughts
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