Mission: Ops possible. By Forest Admin
Mission: Ops possible. By Forest Admin
Podcast Description
Our podcast dedicated to operations. We invite the best Ops leaders to share their vision, ideas, stories and tips.
Podcast Insights
Content Themes
The podcast covers essential topics in operations management, including scaling challenges, customer experience strategies, and the use of AI tools for process improvement, with example episodes discussing best practices in team promotion and customer satisfaction.
Our podcast dedicated to operations. We invite the best Ops leaders to share their vision, ideas, stories and tips.
Forest Admin's Podcast: ”Mission Ops: Possible”A podcast where top Ops leaders share strategies, challenges, and lessons from the field.https://www.forestadmin.com/blog/tag/podcast——Episode 8Guest: Sophie Ruddock, COO at EmpathyHost: Guillaume, Head of Marketing at Forest Admin——
00:00 Intro
01:46 The Draw of mission-driven opportunities
03:52 The roles of human and technology in the service
05:10 Drawing a line in the use of automation
06:43 The reach of Empathy
08:53 Scaling while keeping high NPS
10:47 Building in house and partnering with best-in-business solutions for Tech
11:17 Using Tech to build comprehensive journeys and experiences
12:33 Breaking silos and having teams work side-by-side
14:01 How Tech is enabling Empathy's Care Managers
15:38 The knowledge center to deal with complexity with speed
16:26 Designing and deploying AI with intention and caution
17:27 Where Empathy is deploying AI
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