Mission: Ops possible. By Forest Admin
Mission: Ops possible. By Forest Admin
Podcast Description
Our podcast dedicated to operations. We invite the best Ops leaders to share their vision, ideas, stories and tips.
Podcast Insights
Content Themes
The podcast covers essential topics in operations management, including scaling challenges, customer experience strategies, and the use of AI tools for process improvement, with example episodes discussing best practices in team promotion and customer satisfaction.
Our podcast dedicated to operations. We invite the best Ops leaders to share their vision, ideas, stories and tips.
Forest Admin's Podcast: ”Mission Ops: Possible”A podcast where top Ops leaders share strategies, challenges, and lessons from the field.https://www.forestadmin.com/blog/tag/podcast——Episode 7Guest: Alexandre Criseo, Director of Support & Operations at FintectureHost: Guillaume, Head of Marketing at Forest Admin——00:00 Introduction03:19 Alexandre's career evolution at Fintecture04:28 Addressing challenges in Customer Support 06:17 A Product-mindset approach to improving Support08:02 Focusing on automation and internal software08:49 The required long-term investment on Support10:29 AI as a game changer for non-tech leaders12:55 Fintecture's tools and Ops stack13:44 Data and Integration15:44 Capturing knowledge in Support teams18:58 Limitations and Opportunities of AI in Fintech21:53 Getting the team on the AI bandwagon22:40 AI will become a mandatory skill in Ops23:27 AI is not just transforming the workplace but empowering employees
Disclaimer
This podcast’s information is provided for general reference and was obtained from publicly accessible sources. The Podcast Collaborative neither produces nor verifies the content, accuracy, or suitability of this podcast. Views and opinions belong solely to the podcast creators and guests.
For a complete disclaimer, please see our Full Disclaimer on the archive page. The Podcast Collaborative bears no responsibility for the podcast’s themes, language, or overall content. Listener discretion is advised. Read our Terms of Use and Privacy Policy for more details.