Mission: Ops possible. By Forest Admin
Mission: Ops possible. By Forest Admin
Podcast Description
Our podcast dedicated to operations. We invite the best Ops leaders to share their vision, ideas, stories and tips.
Podcast Insights
Content Themes
The podcast covers essential topics in operations management, including scaling challenges, customer experience strategies, and the use of AI tools for process improvement, with example episodes discussing best practices in team promotion and customer satisfaction.
Our podcast dedicated to operations. We invite the best Ops leaders to share their vision, ideas, stories and tips.
Forest Admin’s Podcast: “Mission Ops: Possible”A podcast where top Ops leaders share strategies, challenges, and lessons from the field.https://www.forestadmin.com/blog/tag/podcast——Episode 4Guest: Jonathan, Sr Engineering Manager at BelvoHost: Guillaume, Head of Marketing at Forest Admin——00:00 Introducing Jonathan @ Belvo01:34 Jonathan’s journey before Belvo02:39 Belvo’s mission04:12 Friction-free payment in Mexico06:32 Mindset while scaling payments at Belvo08:43 Staying practical and balancing choices to deliver09:43 The biggest challenge scaling the payment product11:23 Operating principles in scaling Ops12:33 Using Forest Admin as the central tool for Ops15:00 Why they chose Forest Admin16:55 Continuously learning on AI18:17 Being intentional about innovation19:38 Examples of using Data and AI20:45 Entrepreneurial mindset to keep ahead21:47 The qualities of people in Customer Operations23:15 The “Get it done” mindset24:07 Invest time to make time25:24 Defining Customer Engineering
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