Mission: Ops possible. By Forest Admin
Mission: Ops possible. By Forest Admin
Podcast Description
Our podcast dedicated to operations. We invite the best Ops leaders to share their vision, ideas, stories and tips.
Podcast Insights
Content Themes
The podcast covers essential topics in operations management, including scaling challenges, customer experience strategies, and the use of AI tools for process improvement, with example episodes discussing best practices in team promotion and customer satisfaction.
Our podcast dedicated to operations. We invite the best Ops leaders to share their vision, ideas, stories and tips.
Forest Admin's Podcast: ”Mission Ops: Possible”
A podcast where top Ops leaders share strategies, challenges, and lessons from the field.
https://www.forestadmin.com/blog/tag/podcast
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Episode 3
Guest: Maxime de Juniac, Chief Service Officer at Swan
Host: Guillaume, Head of Marketing at Forest Admin
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00:00 Introduction
00:51 Introducing Maxime @ Swan
02:08 About Swan
03:04 Swan's partner model
03:55 Embedding Swan in B2B Services
05:14 What the new funding round means for Ops
07:02 The challenges of Fintech Ops
08:42 An example of fraud check
09:58 Adapting fraud checks to profiles
10:45 The biggest opportunies in Fintech Ops
12:05 Doing KYC/KYB with less friction
13:22 Bringing Automation and AI in Ops
15:46 How Swan Ops approach automation
17:53 The evolutions of Ops jobs
19:23 Growing the ops team capacity
20:14 Building a team of experts using AI
22:10 The tools of the Swan Ops team
23:44 The Ops is autonomous for its tooling
24:49 Autonomy as a key success factor for Ops
26:22 AI adoption in the Ops team
27:02 How the Ops team is organized at Swan
28:32 The profile of modern Ops people
30:37 Shopify's CEO's memo on AI adoption
31:46 What it takes to be hired in Ops today
33:04 Training in Ops
34:28 The future of Fintech Operations
36:10 The use of AI and social by fraudsters
38:23 The best tip for someone joinign in Ops
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