Table Service
Table Service
Podcast Description
From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.
Podcast Insights
Content Themes
The podcast explores themes related to customer experience, support technology, and innovation in service delivery. Specific topics discussed include the evolution of customer support technology in healthcare, empowering support teams with AI, and optimizing customer journey mapping to enhance experiences. Episodes feature expert insights, such as Nino Cavenecia's approach to scalable customer service solutions and Jason Anello's strategies for experience design.
From support to success and beyond – we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.
In this episode of the Table Service podcast, host Jordan Hooker speaks with Ana-Alicia Siqueiros, Director of Support at Peek, about the intricacies of outsourcing customer support to Business Process Outsourcing (BPO) companies. They discuss the challenges and benefits of BPOs, the importance of aligning teams, and how to maintain company culture while integrating external support. Ana-Alicia shares her insights on choosing the right BPO partner, implementing BPO strategies, and measuring success. The conversation also touches on the role of AI in customer support and how to effectively communicate changes to internal teams.
Want to connect with Ana-Alicia? Find her on LinkedIn: https://www.linkedin.com/in/anaaliciasiqueiros/
Want to learn more about Peek? https://www.peek.com/
Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/
Table Service is presented by Tavolo Consulting, hosted by Jordan Hooker, music by Epidemic Sound.
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